Managed Services Consultant - Life Sciences

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Managed Services Consultant. This remote, full-time role involves providing ongoing consulting services to R&D Vault customers. You will build relationships with customer administrators, delivering solutions that meet their business needs. The position offers a unique opportunity to leverage your consulting expertise without extensive travel. Veeva values employee success and offers a flexible work environment. The company is committed to its customers, employees, and communities, making it a rewarding place to work. Compensation includes a competitive base salary and potential for additional bonuses and stock.

Requirements

• Experience with configuring/supporting/implementing software
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Responsibilities

• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports

Preferred Qualifications

• Project management experience
• Understanding of life sciences drug development process
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program