Gemini is hiring a
Manager

Summary

Join Gemini as we seek a passionate leader to grow and manage our Trust & Safety Operations Team, responsible for investigating and resolving fraud and abuse on our platform.

Requirements

• BA/BSc in relevant fields or commensurate years of experience
• 5+ years of operational experience in a Risk, Trust and Safety, Fraud Prevention team, preferably at a cryptocurrency exchange, fintech or financial institution
• 2+ years of people management experience
• A deep understanding of the prevalent types of financial and online fraud, including scams, carding, first party fraud, account takeovers etc
• Strong team player, ability to work with interdisciplinary teams
• A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions
• Ability to think on the feet and maintain composure in difficult and complex situations
• Roll-up-the-sleeves, no-task-is-too-small-attitude; willingness to do what’s necessary to ensure the safety of our customers
• Ability to create and monitor operational metrics and provide insight to management on business performance
• Familiarity with analytic tools like Looker and Tableau

Responsibilities

• Lead the overall operational program and supporting teams responsible for fraud and risk review
• Develop and maintain operational policies, procedures, quality and assurance, and SLAs in order to ensure consistent and high quality outcomes
• Scale operational processes to meet the demands of new products, customer feedback, and continued global expansion
• Remain current on prevalent fraud vectors, identify trending risks within operational metrics, and help mitigate potential issues
• Brief executives and other senior management on fraud and risk metrics
• Partner with compliance, customer support, product, legal, and engineering teams to guide the development and improve fraud prevention and risk management controls
• Respond to risk-related customer issues of varying levels of complexity
• Mentor and guide the team of fraud associates; set a high bar of operational excellence
• Manage and understand Key Performance Indicators (KPIs) and make data driven decisions
• This role may include on-call responsibilities during some nights and weekends

Preferred Qualifications

• Working knowledge of digital assets and cryptocurrencies
• UK, Europe, Asia and other region-specific fraud knowledge is a plus

Benefits

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off