Manager

Summary

Join Verra Mobility as the Manager of Global Learning and Development, leading the strategic planning and execution of learning initiatives globally. You will oversee a global training team, collaborate with cross-functional leaders and HR to identify skill gaps, and design scalable training programs. Responsibilities include developing a comprehensive learning strategy, managing training schedules and content, and ensuring performance metrics are met. You will champion a culture of continuous learning, mentor your team, and collaborate with stakeholders to enhance L&D practices. The role requires a strategic mindset, strong communication skills, and a collaborative spirit. This is a remote position with 25% travel.

Requirements

• BS/BA Degree and/or 5+ years related experience in the Learning & Development & client training role
• 3+ years of influential people leadership, including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff
• Experience in instructional design and development of training materials
• Exceptional knowledge of training concepts, tools, and processes to meet our client needs with efficiency and success

Responsibilities

• Lead the strategic planning, execution, and continuous improvement of learning initiatives internally and externally as a function of our Global Operations team
• Oversee a global training team, partner with cross-functional leaders and Human Resources to identify skill gaps, and design scalable programs that align with business objectives and contractual requirements
• Develop a comprehensive learning strategy, manage training schedules and content, and ensure performance metrics and success indicators are met
• Develop and implement a comprehensive global L&D strategy aligned with business goals and contractual obligations
• Partner with senior leadership, Human Resources, and cross-functional teams to assess training needs and close skill gaps
• Design, deploy, and evaluate scalable training programs using a variety of instructional methods (e.g., in-person, virtual, on-the-job)
• Oversee the creation, organization, and maintenance of training content, ensuring version control, quality assurance, and compliance with proprietary standards
• Manage global training schedules, user role assignments, and credentialing processes
• Monitor and report on training effectiveness using key performance indicators (KPIs), OKRs, and other success metrics
• Support the planning and execution of training-related events, including client onboarding, internal rollouts, and ongoing development initiatives
• Serve as a strategic partner in the innovation and continuous improvement of L&D practices to meet evolving industry and organizational needs
• Collaborate with departments such as Product, IT, Engineering, Legal, and Operations to ensure training aligns with current tools, policies, and procedures
• Maintain awareness of global cultural nuances and adapt training approaches to ensure inclusivity and effectiveness across regions
• Champion a culture of learning and professional growth throughout the organization
• Carry out additional responsibilities as assigned to meet operational needs

Preferred Qualifications

• Experience designing and managing eLearning
• Experience with Learning Management Systems and/or Content Management Systems

Benefits

• Remote work, flexible hours
• 25% travel throughout the year