Manager, Carrier Management & Relations

Summary

Join Vonage and lead the strategy, negotiation, and performance oversight of global carrier partnerships supporting UC/CC solutions. Ensure robust global connectivity, SLA accountability, and long-term vendor optimization. Negotiate and manage global contracts across voice, SMS, SIP trunking, and connectivity services. Identify and evaluate new global connectivity technologies and providers. Drive high-availability designs and manage the procurement and lifecycle of global numbers. Partner with cross-functional teams and monitor carrier performance, leading issue resolution. Own budgeting and forecasting for carrier spend, optimizing cost and coverage. Stay current on industry trends and regulatory shifts.

Requirements

• 8–12 years of experience in carrier/vendor management roles
• Deep knowledge of global telecom, SIP, DID/SMS procurement, and redundancy design
• Strong negotiation, project management, and cross-functional leadership skills
• Comfortable working in fast-paced, high-growth environments

Responsibilities

• Negotiate and manage global contracts across voice, SMS, SIP trunking, and connectivity services
• Ensure compliance with SLAs, SLOs, and contractual obligations from all carriers
• Identify and evaluate new global connectivity technologies and providers
• Drive high-availability designs with geographic redundancy and failover
• Manage procurement and lifecycle of global numbers (DIDs, toll-free, short codes)
• Partner cross-functionally with Product, Engineering, Security, Finance, and Legal
• Monitor and report carrier performance; lead issue escalation and resolution
• Own budgeting and forecasting for carrier spend, optimizing cost and coverage
• Stay current on industry trends, regulatory shifts, and innovation opportunities

Preferred Qualifications

• Experience in UCaaS/CCaaS, telecom aggregators, or major global enterprise IT
• Knowledge of STIR/SHAKEN, A2P SMS compliance, or network architecture