Associate Carrier Manager

Summary

Join Shippo, the shipping layer of the internet, as an Associate Carrier Manager to support and strengthen our global carrier network. This role focuses on managing daily operations for domestic carriers, ensuring service consistency and partner satisfaction. You will track performance, report on operational issues, and collaborate with cross-functional teams and external partners. Responsibilities include maintaining documentation, resolving partner issues, and participating in projects to improve internal processes. The ideal candidate has 2-4 years of experience in operations, partner management, or a related field, preferably in logistics or SaaS. Shippo offers a comprehensive benefits package including healthcare, flexible work arrangements, paid time off, and professional development opportunities.

Requirements

• 2–4 years of experience in operations, partner management, account management, or program coordination—preferably in logistics, shipping, or SaaS
• Solid organizational and time management skills; able to prioritize effectively and complete tasks reliably
• Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate
• Comfortable working with data and tools to track metrics or identify trends
• Basic familiarity with APIs or technical systems, and interest in deepening technical fluency
• Clear, professional communicator with the ability to align stakeholders on task-level decisions
• Team player with a customer-centric mindset and interest in building domain expertise

Responsibilities

• Help manage the daily operations for a portfolio of domestic carriers to ensure service consistency and partner satisfaction
• Support performance tracking and operational reporting for assigned carriers, raising issues when trends emerge
• Collaborate with more senior team members to maintain compliance standards and support performance improvement initiatives
• Communicate clearly with internal stakeholders to triage and resolve partner issues efficiently
• Maintain accurate and up-to-date documentation for assigned carrier workflows and processes
• Participate in projects such as data cleanup, documentation standardization, or improving internal tooling, often as part of a team
• Build working relationships with carrier contacts and internal collaborators to improve coordination and delivery

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide winter shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings