Manager, Client Experience

Summary

Join Unlock Health's growing performance marketing client experience team as a Manager/Senior Manager! You will manage client relationships, develop timelines, communicate client needs, collaborate on marketing campaigns, manage budgets, monitor project status, identify potential issues, and serve as a primary client contact. The ideal candidate possesses strong account management skills, understands client needs and service offerings, and excels in communication and problem-solving. This remote position requires experience in account management or client services, preferably within the healthcare industry. Unlock Health offers a competitive salary and benefits package, including health, dental, vision, life, and disability insurance, 401k, flexible PTO, parental leave, and more.

Requirements

• Bachelor’s degree in business, marketing, or related field
• 3+ years of experience in account management, client services, or related field
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations
• Remote staffing, but ability to travel as necessary for key meetings

Responsibilities

• Manage client relationships by leading the day-to-day communications with clients and delivering excellent customer service
• Develop and drive timelines, ensuring the internal team hits all defined milestones
• Possess fluency when it comes to representing our capabilities and services, and how to apply them to clients’ needs
• Communicate client needs and relevant context with the internal client experience team in a clear and timely manner
• Collaborate with internal account teams to develop and execute marketing campaigns, digital strategies, and other initiatives that support client objectives
• Manage clients’ budget and partner with Campaign Ops team in developing and delivering reports to clients
• Monitor status of work against expectations, timelines, and budget to ensure we are delivering work as we have promised to clients
• Identify and raise potential issues or barriers that may be putting work or client relationship(s) at risk
• Assist in serving as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution
• Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements that impact client business

Preferred Qualifications

Experience in the healthcare industry

Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program