Client Experience Manager

Summary

Join Esusu's growing team as a Client Experience Manager and contribute to a seamless client journey. You will partner with account executives and managers to develop growth strategies, ensure efficient onboarding, and create customized success plans. Responsibilities include developing relationships with property managers, identifying growth opportunities, monitoring account health, and providing ongoing education. The ideal candidate possesses strong communication, adaptability, and strategic thinking skills. Esusu offers a remote-work friendly environment, company-provided laptops, and a mission-driven culture.

Requirements

• Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
• Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
• Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success
• 2 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts

Responsibilities

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions
• Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients
• Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals
• Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes
• Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop
• Monitor account health through business reviews and account planning
• Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents
• Actively contribute to team and cross-functional continuous improvement initiatives

Preferred Qualifications

• Experience in real estate, property management, and or fintech preferred
• Experience in a startup environment preferred
• Comfort working independently and remotely

Benefits

• Remote Work Friendly - your work setting will be primarily remote and you will be expected to be available during ET business hours (9a-6p). We trust you to manage your work and deliverables as you need to. As long as quality work is being done, you can choose the environment that works for you
• Night Shift: Embrace the opportunity to work during night hours with a supportive team that values your schedule
• Company-Provided Laptops: We provide the laptops and tools you need to excel in your role
• Mission driven company with strong culture