1Password is hiring a
Manager, Customer Success

Summary

The job is for a Team Manager of Customer Success for the SMB team at 1Password, a remote position within Canada and the US. The role involves managing and coaching a team to achieve targets related to growth, churn, and customer satisfaction. Requirements include proven Customer Success background with 3+ years of experience in the security or software industry, at least 2+ years in building and leading teams, experience working with SMB or commercial clients is a plus, and strong communication skills.

Requirements

• Proven Customer Success background with 3+ years of experience in the security or software industry working with customers of all sizes
• At least 2+ years in building and leading teams

Responsibilities

• Continually monitor, analyze, and report on your team’s performance, quickly identifying any opportunities for proactive engagement
• Work with an existing SMB Manager and Director to hold regular team meetings. support each team member in hitting their monthly and quarterly targets and coach and guide them to hone their skills and develop toward their career goals at 1Password through regular 1:1s and ongoing performance discussions
• Manage day-to-day operations, goal setting, career development, performance management, and growth of team members
• Execute on group priorities across the entire customer success team to ensure you’re supporting broader business goals
• Allocate and assign day-to-day tasks to team members according to best fit and skills for the job. Help guide team members to ensure the work is done well

Preferred Qualifications

Experience working with SMB or commercial clients is a plus

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave