Rentable is hiring a
Manager, Customer Success

Summary

Join Rentable, a profitable and growth-stage company changing the rentals industry, as Manager to drive customer success and account growth.

Requirements

• 2+ years of customer success, account management, or sales experience required
• 2+ years of supervisory or management experience required
• Proven performance in hitting monthly goals & KPIs
• Proven ability to coach up and enable others
• Demonstrated excellence in creating exceptional customer experiences
• Expert communication skills with customers
• Strong organizational skills to manage concurrent projects and conversations
• Ability to navigate complex relationships to accelerate product adoption and expansion, and seek opportunities for growth
• Ability to problem-solve, be creative, and drive customer retention
• Self-driven and independent; you thrive without constant supervision
• A collaborative team player who contributes to the collective success
• Agility in adapting to new scenarios and learning on the go

Responsibilities

• Coach your team and model how to build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
• Educate your team on multifamily real estate (MFR) marketing team needs and buying decisions
• Develop deep, multi-threaded relationships with decision-makers of your customers
• Drive spend across your book of business by owning retention, expansions, and overall growth
• Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
• Ensure customer data is accurate and up-to-date in our CRM system
• Conduct regular business reviews with customers to ensure they are achieving their desired outcomes
• Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap and customer communication strategy
• Enhance the customer experience and drive efficiencies throughout the account lifecycle

Benefits

• 100% remote workplace
• Competitive Compensation
• Stock Options
• Open Vacation Policy (you take vacation whenever you want)
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program