Remote Manager, Customer Success
Rentable
πRemote - Worldwide
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Job highlights
Summary
Join Rentable, a profitable and growth-stage company changing the rentals industry, as Manager to drive customer success and account growth.
Requirements
- 2+ years of customer success, account management, or sales experience required
- 2+ years of supervisory or management experience required
- Proven performance in hitting monthly goals & KPIs
- Proven ability to coach up and enable others
- Demonstrated excellence in creating exceptional customer experiences
- Expert communication skills with customers
- Strong organizational skills to manage concurrent projects and conversations
- Ability to navigate complex relationships to accelerate product adoption and expansion, and seek opportunities for growth
- Ability to problem-solve, be creative, and drive customer retention
- Self-driven and independent; you thrive without constant supervision
- A collaborative team player who contributes to the collective success
- Agility in adapting to new scenarios and learning on the go
Responsibilities
- Coach your team and model how to build and nurture strong relationships across a book of customers to understand their goals and deepen usage of our platform
- Educate your team on multifamily real estate (MFR) marketing team needs and buying decisions
- Develop deep, multi-threaded relationships with decision-makers of your customers
- Drive spend across your book of business by owning retention, expansions, and overall growth
- Identify opportunities for growth and collaborate with customers on strategy and upcoming product releases
- Ensure customer data is accurate and up-to-date in our CRM system
- Conduct regular business reviews with customers to ensure they are achieving their desired outcomes
- Collaborate with product, support, and marketing teams to provide informed recommendations for our product roadmap and customer communication strategy
- Enhance the customer experience and drive efficiencies throughout the account lifecycle
Benefits
- 100% remote workplace
- Competitive Compensation
- Stock Options
- Open Vacation Policy (you take vacation whenever you want)
- Medical, Dental, and Vision Insurance
- 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
- 401k Program
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