Manager, Designer Training

Summary

Join California Closets as a Designer Training Manager and play a key role in the success of our Design Consultants. You will design and deliver multifaceted training programs, impacting the performance of our sales teams. Collaborate with the Design ROTOR team to create a comprehensive training plan, working alongside a responsible leader and instructional designer. Execute the training plan, identify challenges faced by the sales team, and recommend solutions to increase efficiency. You will produce engaging educational materials and support new colleagues through onboarding. Research user needs and manage the training program, updating and developing new content. Liaise with the Design ROTOR and sales managers to schedule training sessions and effectively communicate needs.

Requirements

• A minimum of 3 years of experience in corporate training and facilitation
• Understanding of current effective adult learning methodologies and tools
• Phenomenal written and verbal communication, presentation, and public speaking skills

Responsibilities

• Design effective training programs for a variety of end users including preliminary outline/storyboarding
• Key contact for the Design Consultant Training Program. As part of this role, you will work with the Designer ROTOR (Recruit, Onboard, Train, Operate, Retain) core team to create a full training plan for all Design Consultants. You will work in tandem with the CC “R” (Responsible leader) on Training and an instructional designer who will develop the training assets to meet these needs
• Execute various aspects of the program and ultimately implement the training plan for all designers
• Work closely with our sales team to identify challenges they face on the job and recommend innovative ways to increase efficiency
• Ownership of the design consultant training program. You must be able to drive learning and change management in several areas/projects (process, technology, systems, etc.)
• Produce engaging and interactive physical and digital educational materials, including videos, e-learning modules, and case studies
• Support leaders and new colleagues through a multiphase, rapid onboarding training process
• Research the needs of users, analysis through surveys, questionnaires, focus groups, and discussions with managers and individual contributors
• Responsible for designing and managing the training program, updating existing content, and developing new content
• Liaise with Designer ROTOR and sales managers to determine training needs and schedule training sessions
• Effectively communicate needs and scope to the Designer ROTOR team
• Facilitate traditional classroom and virtual training
• Conduct seminars, workshops, 1:1 training sessions etc

Preferred Qualifications

• Bachelor’s degree in design, business administration, interior design preferred
• 3-5 years of experience in a Design Consultant or similar role is preferred