Manager, Training

Summary

Join Orca Bio, a late-stage biotechnology company, as the Manager, Training, playing a pivotal role in preparing the organization for the U.S. launch of ORCA-T. This role involves designing and delivering comprehensive training for field teams, overseeing onboarding and certification, coordinating meetings, and supporting launch operations. You will be a key member of a lean launch readiness team, working across training enablement, meeting execution, operational readiness, and cross-functional alignment. The ideal candidate possesses experience in high-stakes launches, strong facilitation and content development skills, and a proactive approach to execution in a fast-paced environment. This position requires collaboration with various teams, including Account Management, Marketing, Market Access, and Medical Affairs. Domestic travel is required.

Requirements

• Bachelor’s degree required; advanced degree preferred
• 6–8 years of experience in biotech/pharma commercial training, Account Management enablement, and/or field operations
• Experience supporting or leading product launches in complex markets (e.g., oncology, transplant, cell therapy)
• Strong background in instructional design, meeting planning, and adult learning principles
• Effective communicator with demonstrated ability to collaborate across commercial and medical functions
• Comfortable working in high-growth, lean team environments with ambiguous or rapidly evolving needs
• Up to 30% domestic travel for onboarding, national meetings, and field training support

Responsibilities

• Design and execute the ORCA-T launch training curriculum across disease state, product, customer engagement, institutional onboarding, and systems usage
• Develop role-specific learning tracks for Account Managers, Payer Account Directors, Market Development, Medical Science Liaisons, and other field-facing support functions
• Build and manage launch certification processes and assessment tools to ensure field team readiness prior to product availability
• Deploy post-launch continuous learning modules based on performance trends and field feedback
• Lead new hire onboarding for Account Managers and field personnel, including curriculum design, scheduling, and delivery
• Partner with Account Management Operations and HR to align onboarding content with CRM tools, incentive compensation / bonus, call planning, and performance expectations
• Ensure cross-functional onboarding content (e.g., Medical, Market Access, Order Management) is integrated and sequenced properly
• Lead the strategic planning, content development, and execution of key launch meetings: POA, NSM, Launch Workshops, and ad hoc field meetings
• Coordinate agendas, logistics, faculty preparation, speaker training, and post-meeting evaluations
• Collaborate with Marketing, Medical, and Market Access teams to align content and ensure cohesive execution
• Support operational readiness by coordinating delivery of training and communication on Orcalink, CRM, and other digital tools
• Assist in the development of performance tools and job aids to support Account Manager engagement at high-priority treatment centers
• Collaborate with field leadership on territory-level needs assessments and capability development planning
• Serve as a launch excellence liaison to Marketing, Access, and Medical Affairs for training content development and message alignment
• Maintain ongoing field feedback loops to inform continuous improvement of training programs and launch execution tools