Manager, Enablement Design

Summary

Join Thumbtack's Field Enablement team as the Manager of Enablement Design, leading a team to build impactful learning programs. You will oversee the creation of programs supporting new hires and continuous learning, partnering with various teams to identify learning needs and align goals. Responsibilities include managing and mentoring a team, designing scalable learning programs, streamlining systems and processes, innovating with learning technology, and measuring program effectiveness. Success requires people leadership experience, deep instructional design expertise, technical fluency with learning tools, a strategic and operational mindset, and strong communication skills. The role demands comfort with change and ambiguity, offering a unique opportunity to drive meaningful change at scale. This is a remote position.

Requirements

• People leadership experience: 5+ years in a leadership role managing instructional design, L&D, or enablement teams (ideally within high-growth or fast-changing environments)
• Deep instructional design expertise: Proven ability to create effective, engaging learning solutions grounded in adult learning theory, instructional design best practices, and performance enablement
• Technical fluency with learning tools: Hands-on experience with learning tech stacks, content authoring tools, and ideally, AI-based solutions for content development and management
• Strategic and operational mindset: Ability to zoom out and set vision while also driving execution - especially around building processes, defining KPIs, and managing complex projects
• Strong communication and cross-functional skills: Comfort navigating ambiguity, aligning stakeholders, and translating business goals into enablement solutions that resonate with diverse audiences
• Comfort with change and ambiguity: Thrives in dynamic environments where priorities shift, and problem-solving happens in real time

Responsibilities

• Lead and inspire a high-performing team: Manage and mentor a team of instructional designers and a multimedia producer, setting clear priorities, unblocking challenges, and creating space for creativity and growth
• Design scalable, high-impact learning programs: Oversee the end-to-end creation of programs that support new hire onboarding, continuous learning, and product or process changes across our frontline teams and pros
• Partner cross-functionally to drive enablement strategy: Collaborate with teams across Thumbtack to identify learning needs, align on goals, and co-create training that supports business objectives and user experience
• Streamline systems and processes: Build and refine operational workflows to improve content management, team efficiency, and scalability of learning initiatives
• Innovate with learning technology: Explore and implement emerging tools (including AI) to enhance content design and learner engagement
• Measure what matters: Define and track success metrics to evaluate program effectiveness and continuously improve learning outcomes