Partner Program Manager - Enablement

Summary

Join Twilio as a Partner Program Manager - Enablement Lead to accelerate the success of Twilio’s global partner ecosystem. This role involves building and managing enablement programs for partners, creating learning content, driving program execution, managing enablement systems, and ensuring stakeholder alignment. You will work cross-functionally with various teams to educate, activate, and empower partners and internal stakeholders. The position requires a Bachelor’s degree, 5-8 years of relevant experience, strong project management and communication skills, and experience with documentation management and content creation. The role is remote with approximately 25% travel anticipated. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered
• 5-8 years of experience in sales enablement, project or program management, customer success, or a similar role focused on partner engagement and program operations
• Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally
• Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys
• Experience with documentation management and content creation for program guides and enablement resources
• Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments

Responsibilities

• Design and Own the Partner Enablement Strategy: Lead the strategy, development, and execution of Twilio’s global partner enablement programs. Build scalable, role-based onboarding and training paths by partner type and region, and expand the certification roadmap in collaboration with cross-functional stakeholders
• Develop and Deliver Enablement Content: Create and maintain high-impact learning content including onboarding journeys, AE-facing playbooks, pitch decks, solution positioning, and joint GTM toolkits. Deliver a blend of live, on-demand, and self-serve learning experiences, using tools like MindTickle and Highspot. Localize and refresh resources to meet regional and partner-specific needs
• Drive Program Execution & Adoption: Lead partner-facing programs, ensuring strong collaboration with PAMs and AEs to manage logistics, track deliverables, and drive engagement. Launch internal training to align teams on partner strategy and value
• Manage Enablement Systems & Governance: Oversee enablement content on platforms including Highspot, Impartner, Slack and MindTickle — ensuring content is current, discoverable, and aligned to field and partner needs. Conduct regular audits and drive adoption of tools across teams
• Enable Stakeholder Alignment & Partner Communications: Act as the face of partner enablement, working closely with Sales Enablement, GTM, and the Partner org to align priorities, share best practices, and ensure consistent messaging across internal and external audiences. Monitor partner engagement, certification progress, and enablement impact, adapting programs as needed

Preferred Qualifications

• MBA
• Background in adult learning or instructional design
• Experience in SaaS or cloud-based technology environments
• Familiarity with partner GTM motions (SI/ISV enablement, marketplace, joint selling motions)
• Experience managing enablement platforms or portal ecosystems (MindTickle, Impartner, Highspot)
• Proven expertise in partner onboarding, support management, and developing partner-focused workflows

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave