AcuityMD is hiring a
Manager Growth Customer Success

Summary

Join our growing Customer Success organization as a Manager, Growth Customer Success to lead a team of Customer Success Managers working with Growth companies in the US. You will be responsible for recruiting, hiring, and managing a diverse team, shaping the long-term strategy for customer success, and implementing risk mitigation strategies to ensure customer retention.

Requirements

• You have 5+ years of customer success experience, preferably within an Enterprise SaaS organization
• You have 3+ years of people management experience
• You leverage principles of organizational leadership while managing high-performing teams
• You have repeatedly built successful relationships and demonstrated growth with growing accounts throughout your career
• You have a proven track record of a systematic approach to defining, developing and optimizing processes
• You are able to synthesize trends and themes happening across your team’s accounts and develop sound hypotheses with clear next steps on how we should approach these trends
• You lead effectively in a highly dynamic and fast-paced environment
• You have exceptional organizational, operational, and analytical skills
• Communication is one of your most salient strengths. You are proactive, clear, and compelling in your written and oral communication

Responsibilities

• Directly manage and support a team of CSMs to ensure we are hitting our group and company targets
• Develop and implement risk mitigation strategies to ensure customer retention
• Partner closely with CSMs as they work with their customers to quantify the value that AcuityMD brings to their organization
• Support the growth and development of your team by recruiting, hiring, training, and coaching top talent
• Inform our approach and design to align with how we execute comprehensive adoption strategies with our largest segment of customers
• Provide thought leadership and act as a trusted advisor to our customers by building executive-level relationships with key accounts
• Report quarterly performance metrics for the team
• Work cross-functionally with Sales, Services to develop, plan, and implement new strategies that enable our growing CSM team
• Lead internal initiatives to drive change management, adoption and performance of new processes and strategies

Benefits

• Remote work
• Unlimited vacation
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave