Manager, Implementations

Summary

Join Boldr as an Implementations Manager and lead the implementation process for Fountain customers, ensuring their long-term success. You will manage project delivery, including system configuration, integrations, QA, setup, and customer education. This role requires comprehensive project management knowledge, strong organizational skills, and the ability to communicate technical concepts effectively. You will lead and mentor a team of Implementation Specialists, handling implementations of varying scales. You will leverage Fountain software to teach and support customers, perform data migrations, and drive operational excellence. This position requires a Bachelor's degree, 5+ years of experience, and proven people management skills.

Requirements

• Bachelor's degree in Business Administration, Project Management, or a related field
• At least 5 years of experience in a similar role; e.g., implementation, project management, professional services, consulting, etc
• Proven people management experience with the ability to coach, mentor, and develop your team members
• High-level understanding of the HR space, including hiring and workforce management concepts
• Proven track record with mid-market level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes
• Proficiency with Google Suite and ticketing system (e.g. Intercom, Linear)
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements
• Advanced understanding of and ability to explain system-to-system integrations
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making
• Ability to travel onsite for customer kickoff meetings (typically a few times per quarter)
• Familiarity with project management tools (i.e. Asana)

Responsibilities

• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
• Lead, mentor, and develop a team of Implementation Specialists or Consultants, providing guidance on project delivery, customer engagement, and product expertise
• Handle implementations of varying scales (medium to large scale)
• Carry out implementation projects from beginning to end stages for mid-market customers
• Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert
• Complete virtual consultations and optimization strategies and support roll-outs
• Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)
• Understanding the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms
• Drive operational excellence by standardizing implementation processes, identifying opportunities for improvement, and supporting change management initiatives
• Collaborate cross-functionally with teams to resolve escalations, share insights, and continuously enhance the implementation experience
• Support strategic planning by contributing to resource forecasting, team capacity planning, and prioritization of high-impact projects

Preferred Qualifications

• Project management, HR, or related certifications
• HR Tech Experience is a big benefit, especially with an ATS, CRM, or HRIS
• Workato, Zapier, or similar integration middleware experience

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development