Implementation Manager

Summary

Join Terminal, a company building software to digitize and optimize the logistics technology value chain, as an Implementation Manager. Lead the successful deployment of Terminal’s smart yard technology across customer sites. This hybrid role blends field operations, customer success, and project management. You will own the full rollout lifecycle, from pre-installation to post-deployment success. Work closely with technical teams, field crews, and enterprise customers. This role requires on-the-ground execution, strong organization, comfort with AI-powered technology, and navigating dynamic field conditions and stakeholders. The position is based in Austin, TX or the East Coast and involves up to 50% travel.

Requirements

• Must be based in Austin, TX or the East Coast
• 3–5 years of experience in customer facing implementation, project management, professional services or field services engineering, preferably in a hardware and software solution environment
• Experience with security cameras and/or network devices installation
• Experience in customer onboarding and training
• Excellent communication and interpersonal skills, with the ability to work across. technical and non-technical stakeholders
• Strong organizational skills and attention to detail; ability to manage multiple simultaneous projects
• Travel: up to 50%

Responsibilities

• Lead full implementation lifecycle for Terminal’s smart yard deployments, including planning, coordination, and post-launch follow up
• Serve as the primary point of contact for customers throughout implementation
• Coordinate with cross-functional teams including engineering, product, sales, and field teams
• Manage timelines, deliverables, installation logistics, and risk mitigation
• Ensure systems are fully operational and customers are successfully onboarded
• Translate technical requirements into clear action plans for internal and external stakeholders
• Continuously improve implementation processes and documentation based on field experience
• Travel to customer sites as needed to support installs, trainings, and live testing

Preferred Qualifications

• Experience in real-time computer vision or video analytics is a plus
• Familiarity with tools like Monday.com , Asana, or similar project tracking platforms is a plus
• PMP or bachelor degree preferred