Technical Implementation Manager

Summary

Join Second Front Systems (2F) as a Technical Implementation Manager and play a pivotal role in deploying and scaling the Game Warden platform, a leading tool for secure SaaS adoption in the U.S. government. You will own the post-sale transition, collaborating with various teams to design and improve onboarding processes. Translate complex customer needs into system designs, maintain accurate documentation, and ensure alignment with technical architecture. This position requires U.S. citizenship. The role demands strong project management, communication, and problem-solving skills, along with proficiency in various tools. A competitive salary and comprehensive benefits package are offered.

Requirements

• Proven experience in technical onboarding and communicating with highly technical stakeholders
• Strong project management skills with sharp attention to detail
• Comfortable working cross-functionally across Sales, Engineering, and Customer Success
• Analytical problem-solver with excellent communication and interpersonal skills
• Proficient in process optimization and tools like Salesforce, Confluence, Git, and help desk platforms
• Familiarity with cybersecurity concepts and best practices
• Adaptable and organized in a fast-paced, dynamic environment

Responsibilities

• Own the post-sale transition from Sales to Technical Onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships
• Collaborate across Sales, Product, Engineering, and Customer Success to design, implement, and improve onboarding processes
• Translate complex customer requirements into system/process designs and ensure alignment with technical architecture
• Maintain accurate documentation throughout the onboarding journey, including status tracking, project updates, and internal knowledge sharing

Preferred Qualifications

• 2–4 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organization
• Familiarity with federal or defense sector customers, including understanding of compliance frameworks (e.g., FedRAMP, IL5, CMMC)
• Working knowledge of API integrations, cloud infrastructure (AWS, Azure), or DevSecOps workflows
• Experience documenting technical processes in knowledge bases (e.g., Confluence, Notion) for both internal and customer-facing use
• Certification in customer success, project management (e.g., CSM, PMP), or cybersecurity (e.g., Security+, CISSP) is a plus
• Strong presentation skills and ability to tailor messaging for both technical and non-technical audiences
• Strong presentation skills and ability to tailor messaging for both technical and non-technical audiences
• Have a strong interest in matters of national security

Benefits

• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Wellness perks (Fitness classes, mental health resources)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work from anywhere
• Referral Bonus