Manager IS

Summary

Join Altera, a health IT solutions provider, as an IT Manager leading a cloud-first operations team. This remote role (US or Canada) requires deep expertise in Microsoft Entra ID, Microsoft 365, Azure services, and endpoint management. You will lead and mentor a team responsible for identity, security, application, and device management. The ideal candidate possesses strong leadership and communication skills, along with hands-on technical expertise as a senior engineer and architect. This position involves managing and supporting Microsoft 365 applications and leading continuous improvement initiatives. The successful candidate will collaborate with cross-functional teams and maintain operational excellence.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent/years of experience required
• 7+ years of experience in IT infrastructure, cloud services, or identity management, with at least 2 years in a team leadership or managerial role
• Deep expertise in Microsoft Entra ID (Azure AD), including Conditional Access, PIM, and identity architecture
• Proficiency in Microsoft Sentinel, Defender suite, and Azure security operations
• Strong working knowledge of Microsoft 365 administration and licensing
• Experience with device management using Microsoft Intune and third-party tools (e.g., Mosyle)
• Demonstrated experience automating IT operations and business workflows using PowerShell, Power Automate, or Bash
• Experience managing DMARC/DKIM/SPF records and email security tools
• Solid understanding of Azure RBAC, Policy, and cloud networking fundamentals
• Familiarity with ITSM processes and tools (e.g., ServiceNow)
• Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience
• Strategic thinking and solution architecture
• Excellent verbal and written communication
• Team building and mentorship
• Incident and problem management
• Security-first mindset
• Agile and adaptable to changing business needs
• Strong troubleshooting and root cause analysis

Responsibilities

• Lead, mentor, and manage a team responsible for the following areas
• Entra ID configuration and administration
• Identity and Access Management (IAM)
• Cross-Tenant Synchronization, B2B/guest access
• Conditional Access and Privileged Identity Management (PIM)
• Security alert response using Microsoft Sentinel, Defender for Cloud, and Defender for Cloud Apps
• Microsoft 365 app administration: Exchange Online, SharePoint, OneDrive, Teams, Power Apps, and Power Automate
• Intune device management for Windows, macOS (Mosyle), Android, and iOS
• Email security, DMARC/DKIM/SPF management (e.g., Agari), and Cisco Cloud Email Security
• Business automation and process improvement using Power Platform
• Azure Policy and RBAC management
• Design secure, scalable solutions and resolve escalated issues in Entra ID, Sentinel, Azure, and Microsoft 365
• Collaborate with cross-functional teams on security, compliance, and business enablement
• Maintain operational excellence by monitoring KPIs, overseeing incident response, and ensuring high service availability
• Lead continuous improvement initiatives through automation, scripting (PowerShell, Bash), and policy refinement
• Manage workload prioritization, staff development, and capacity planning
• Oversee documentation standards and enforce best practices across the environment

Preferred Qualifications

• A master’s degree or relevant certifications (e.g., Certified Information Systems Manager (CISM), Project Management Professional (PMP)) is preferred
• Microsoft certifications (e.g., SC-300, AZ-500, MS-102, MD-102)
• Experience with Microsoft Graph API, KQL, or custom Sentinel analytics rules
• Knowledge of cross-tenant B2B/B2C scenarios
• Experience supporting hybrid cloud environments
• ITIL Foundation certification or experience in an ITIL environment

Benefits

• Work is performed in a remote environment with minimal exposure to health or safety hazards
• $109,955 — $125,000 CAD