Manager - IT Assets and Software Support

Summary

Join Datacom as the Manager – IT Assets and Software Support, leading and owning the support, governance, lifecycle, and optimization of internal systems and devices. You will manage software support, collaborate with stakeholders, ensure compliance, and drive continuous improvement. Responsibilities include leading a team, managing vendors, and contributing to technology planning. The role requires strong IT asset management, software licensing, and financial management expertise. Datacom offers a dynamic work environment with perks such as remote work, flexible hours, and professional development opportunities.

Requirements

• Practical knowledge of IT Asset Management, Software Licensing Understanding of Tiered Access \ Enterprise access model High level understanding of the unique requirements of the organisation
• Working knowledge of finance management practices eg: Budgets forecasts, etc
• 5+ years’ experience in areas of knowledge of Infrastructure, cloud platforms and security technologies Demonstrated experience in managing diverse people and teams
• 5+ years of financial management, contract and vendor management
• Ability to manage complex and technical issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
• Follows processes and operational policies in selecting methods and techniques for obtaining best outcomes
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardise overall business activities
• Ability to frequently interact and network with subordinates, supervisors and functional peer groups
• Ability to communicate technical concepts and align them with client business goals and objectives
• Proven analytical and problem-solving skills
• Strong influencing and persuasive ability
• Effective presentation skills with the ability to convey technical information across various levels
• Ability to build and lead collaborative teams to achieve organisational goals and objectives
• Strong verbal and written communication skills with a wide variety of stakeholders

Responsibilities

• Manage the software support function, including incident resolution, request fulfilment, and escalations across business-critical applications
• Collaborate with application owners, vendors, and infrastructure teams to ensure timely patching, upgrades, and lifecycle transitions
• Monitor and report on software performance, usage, and support metrics to drive continuous improvement
• Ensure IT asset and software support practices meet internal audit, compliance, and risk management standards
• Lead internal reviews and external audits related to licensing and asset controls
• Maintain documentation and evidence for all key processes and controls
• Lead and mentor a team of IT asset analysts and software support specialists
• Act as the primary liaison with vendors, procurement, finance, and business units for all asset and software-related matters
• Provide input into technology planning, budgeting, and transformation initiatives
• Lead the end-to-end lifecycle management of hardware and software assets across Datacom internal ensuring compliance with licensing, regulatory, and financial requirements
• Ensure and maintain robust Asset Management in line with frameworks, policies, and procedures
• Ensure and manage asset discovery, inventory accuracy, and reconciliation processes using ITAM tools and CMDB integrations
• Drive optimization of software licensing, renewals, and vendor engagements to reduce cost and risk
• Ensure alignment of asset management practices with cybersecurity, procurement, and finance teams
• Identify the funding needed for enhancements, and preparing, or arranging for the preparation of, reports, budgets, and forecasts
• Collaborate with Datacom teams that support customers and ensure alignment with technologies, processes and agreed standards and or best practices
• Leverage internal Datacom capabilities, services, documentation as far as possible where it makes sense and leads to better outcomes for Datacom in line with the strategic direction
• Collaborate with Architects, Security teams, vendors and other stakeholders to ensure alignment with technologies, processes and agreed standards, to contribute to the definition of Datacom best practices
• Support, contribute an advocate for best process, community of practices, standards uplift and assist different teams in developing policies and standards for Datacom’s internal, shared and customer operating environments
• Promote awareness of security policies, procedures, and standards Manage Vendor and suppliers’ relationships that support and advance the ambit of Infrastructure, cloud, platform, and security technologies
• Assessing future requirements and the changing landscape is understood, and the potential changes are captured in budgets, roadmaps, etc

Benefits

• Remote working
• Flexi-hours
• Professional development courses