Oscar is hiring a
Manager, Knowledge Management

Summary

Join Oscar's Knowledge Management team as a Manager, Knowledge Management to capture, manage, and promote data, information, and knowledge across business functions.

Requirements

• 4+ years of experience in project management
• 4+ years of experience with process improvement, workflow design, and program development
• 3+ years of experience managing cross-functional projects with timelines
• 2+ years of experience establishing partnerships with operational teams
• 2+ years of experience managing people and developing teams
• 2+ years of experience utilizing advanced data analytics to make decisions and drive improvements

Responsibilities

• Assist in the development, maintenance, and continuous improvement of Knowledge Management (KM) Program including system migrations, systems maintenance, fostering continuous systems and program improvement, data integrity and User Experience (UX)
• Collaborate with internal and cross-functional teams to capture and integrate their data, information, and knowledge into the KM system
• Manage projects including schedule, budget, logistics, and resource planning
• Evaluate performance metrics against project deliverables, particularly focusing on improving content quality adherence
• Own the oversight, mentorship, and development of a team of colleagues
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• CCMS and/or KMS work experience, including exposure or expertise in Technical Writing
• Experience with communicating and presenting complex information in a digestible format for a variety of audiences
• Process Improvement/CI experience (Lean Six Sigma Green Belt or higher)
• Bachelor's degree

Benefits

• Full-time employees are eligible for benefits including: medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements