Team Lead, Knowledge Management Operations

Summary

Join Oscar's Knowledge Management team as a Team Lead, Knowledge Management Operations! You'll manage and develop a team, driving performance and operational improvements. Responsibilities include hiring, performance management, and leading continuous improvement initiatives. The role requires experience in knowledge management, policy development, and people management, along with data-driven decision-making. While based remotely, you must reside in one of the specified states and may be required to come into the office at least twice a week if within commuting distance of an office. Competitive salary and benefits are offered, including medical, dental, vision, paid time off, 401k, and more.

Requirements

• 3+ years experience working with a knowledge management system
• 2+ years experience developing policies or procedures
• 2+ years experience in a fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of experience using data and metrics to drive improvements

Responsibilities

• Hire and manage a team of colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
• Manage team’s outcomes, monitor dashboards, track operational KPIs, conduct root-cause analysis and construct action plans as issues arise
• Understand and be connected to the type of work the team does on a daily basis, being able to make quality decisions that best serve our customers
• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
• Be a culture carrier, driving engagement with the team to create an inclusive and inviting culture that aligns with Oscar’s core values
• Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing knowledge management team and system
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Bachelor's degree
• Lean Six Sigma or Process Improvement certification
• Prior healthcare and/or insurance experience
• Advanced Google Suite or Microsoft Office capabilities
• 2+ years experience solving complex inquiries
• 1+ years experience managing projects
• Experience working with teams in multiple locations and multiple disciplines
• Strong verbal and written communication skills

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Annual performance bonuses
• Oscar's unlimited vacation program