Manager, Medical Practice Operations

Summary

Join Imagen Technologies, a high-growth healthcare startup, as a Manager, Medical Practice Operations. This critical role focuses on building the foundation for scaling Imagen’s medical practice and ensuring high-priority daily operations. You will own the daily service delivery, manage staffing models, develop processes, drive performance management, and collaborate cross-functionally to exceed customer expectations. The position requires strong communication, multitasking abilities, and a proven track record of managing multiple work streams. Imagen is a remote-first company offering a competitive salary and benefits package. This role reports to the VP of Medical Services and is crucial for Imagen's continued expansion and success.

Requirements

• Track record of independently managing a range of work streams or projects and delivering results in a fast-paced environment
• At least 4 years of experience, preferably in operations, management consulting, or healthcare
• Demonstrated ability of improving operational efficiencies
• Excellent problem-solving and analysis skills
• Genuine enthusiasm, curiosity, grit, humility, and ownership in line with Imagen’s mission and vision
• Strong teamwork and collaboration skills

Responsibilities

• Own the daily service delivery for all of our customers by ensuring studies are read in a timely and high-quality manner
• Own execution of staffing models and work collaboratively with the business strategy team to ensure proper capacity for forecasted demand
• Develop and refine processes and procedures to better meet Key Performance Indicators (KPIs) for the medical practice
• Drive performance management solutions that maximize physician efficiency while maintaining quality
• Work cross-functionally with Customer Success leadership to meet or exceed customer expectations for clinical service delivery
• Own daily monitoring of study volumes and make strategy adjustments to best meet customer contractual turnaround times
• Ensure physician concerns are addressed and resolved in a professional and timely manner and, when appropriate, triaged within the organization
• Effectively communicate trends in physician concerns and help drive solutions to address the concerns
• Drive operational excellence and scalability by researching, piloting, and integrating Large Language Models (LLMs) to streamline administrative tasks and support the growth of the medical practice

Preferred Qualifications

Relevant healthcare experience is preferred but not required

Benefits

• The base salary for the position is between $110,000 - $140,000, plus equity and benefits
• Imagen is a remote-first company and this job is conducted remotely