Senior Manager, Practice Operations

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Ro

💵 $125k-$162k
📍Remote - United States

Summary

Join Ro, a leading direct-to-patient healthcare company, as a Senior Manager of Practice Operations and play a key role in optimizing operational processes for frontline teams. You will own the end-to-end onboarding experience for new hires, implement process improvements, and partner with cross-functional teams to enhance efficiency and quality of care. Responsibilities include optimizing core operational processes, such as performance management and scheduling, and enabling provider support. This role requires strong project management skills, experience in healthcare operations, and data analysis capabilities. Ro offers a competitive salary and benefits package, including full medical, dental, and vision insurance, 401(k) matching, flexible PTO, and paid parental leave. The position offers flexibility to work remotely anywhere in the US, with in-person collaboration in the tri-state area on Tuesdays and Thursdays.

Requirements

  • 3–5 years experience in healthcare operations, clinical strategy; high-growth or tech-enabled care delivery experience preferred
  • Strong project management and coordination skills with demonstrated ability to manage multiple workstreams and stakeholders
  • Experience improving or building processes and comfort navigating ambiguity
  • Confident using data to guide your work, with enough analytical skill to uncover insights and drive improvements—without needing to be a data specialist
  • Strong written and verbal communication skills, with an eye for simplifying complexity
  • A proactive, resourceful approach—you identify gaps and take ownership to close them
  • ���Full ownership” and “Deliver Results” mindset

Responsibilities

  • Own Onboarding & Day 1 Readiness: Own the end-to-end onboarding operations experience for frontline roles: calendar coordination, systems provisioning (in partnership with IT), communications, and delivery of initial team dashboards
  • Identify and implement process improvements to reduce friction, increase consistency, and improve onboarding experience and speed-to-productivity
  • Monitoring metrics for performance of onboarding to ensure frontline team member adoption and quality
  • Partner with cross-functional teams (Care Delivery, IT, Data, People, and Clinical Ops) to lead operational projects, optimize tooling and processes, and deliver insights that drive change
  • Own and optimize core operational processes that support Ro’s frontline teams - including performance management and scheduling
  • Provider Support Enablement Own response tracking systems, documentation, and cross functional coordination to ensure issue resolution for providers and identify recurring themes

Preferred Qualifications

  • Familiarity with data dashboard tools (e.g. Looker), Google Sheets, and project management software (e.g. Asana)
  • Helpful but not required to have experience with other tools (e.g. Airtable)

Benefits

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness

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