Talent Operations Manager

Summary

Join Boulevard as a Manager of Talent Acquisition Operations to optimize recruiting processes, enhance team productivity, and drive data-driven decisions. Partner with the recruiting team to improve efficiency and experience, develop enablement materials, and serve as a strategic business partner to recruiting leadership. Establish quality assurance protocols, lead change management initiatives, and ensure legal compliance. Develop and maintain recruiting dashboards and KPIs, conduct metric analysis, and prepare executive reports. Manage and optimize the recruiting technology stack, evaluate new technologies, and serve as a system administrator. Lead cross-functional projects, collaborate with stakeholders, and manage project deliverables. Oversee recruiting coordination activities, manage interview logistics, and maintain vendor relationships. This role is crucial for scaling hiring capabilities while maintaining a high-quality candidate experience.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• 5+ years of experience in talent acquisition operations, recruiting, or related HR operations role
• 2+ years of experience in process improvement, project management, or business operations
• Experience with recruiting technologies and applicant tracking systems (ATS)
• Proficiency in data analysis and insights (Excel, Google Sheets)
• Experience with recruiting platforms (Greenhouse, Ashby, Workday, or similar)
• Knowledge of HRIS systems and HR technology integrations
• Project management experience
• Strong analytical and problem-solving skills with attention to detail
• Excellent project management and organizational abilities
• Outstanding written and verbal communication skills
• Change management experience and ability to drive adoption
• Collaborative approach with ability to influence without authority

Responsibilities

• Partner with the recruiting team to identify operational pain points and implement solutions that improve efficiency, effectiveness, and experience
• Develop and deliver enablement on recruiting tools, processes, and best practices
• Serve as a strategic business partner to recruiting leadership, providing operational insights and recommendations
• Create and maintain recruiting playbooks, templates, and standard operating procedures
• Support new hire onboarding and ongoing development of recruiting team members
• Establish quality assurance protocols and conduct regular process audits
• Lead change management initiatives for process rollouts and system implementations
• Ensure that Boulevard is compliant with all labor laws and regulations
• Develop and maintain recruiting dashboards and key performance indicators (KPIs)
• Conduct regular analysis of recruiting metrics including time-to-fill, source effectiveness, conversion rates, and cost-per-hire
• Prepare executive-level reports and presentations on recruiting performance and trends
• Identify data-driven insights to inform recruiting strategy and resource allocation
• Partner with HR team to ensure data integrity and consistency
• Manage and optimize recruiting technology stack including ATS, CRM, sourcing tools, and job boards
• Evaluate new recruiting technologies, specifically those utilizing the latest in automation and AI, and make recommendations for implementation
• Serve as system administrator for recruiting platforms, managing user access and configurations
• Partner with IT teams on system integrations and technical troubleshooting
• Train recruiting teams on technology updates and new tool rollouts
• Lead cross-functional projects that impact recruiting operations and candidate experience
• Collaborate with HR, Legal, Compensation, and other stakeholders on recruiting-related initiatives
• Manage project timelines, resources, and deliverables to ensure successful outcomes
• Facilitate communication between recruiting teams and other business units
• Support initiatives such as diversity recruiting programs and employer branding efforts
• Oversee recruiting coordination activities
• Ensure consistent scheduling, communication, and follow-up throughout the interview process
• Manage interview logistics, including panel coordination
• Monitor and improve candidate communication touchpoints and response times
• Develop and maintain relationships with external vendors and recruiting agencies

Preferred Qualifications

• Experience in high-growth or technology companies
• Knowledge of employment law and recruiting compliance requirements
• Experience with diversity, equity, and inclusion recruiting initiatives
• Vendor management experience

Benefits

• Your starting total cash compensation for this role is between $110,000 - $150,000, depending on your current skills, experience, training, and overall market demands
• We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance
• Take a break whenever you need with our flexible vacation day policy
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month
• Family planning resources and specialized support programs
• Equity: get ahead on the ground floor and grow with Boulevard
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve