Manager, Mid-Market Account Management

Summary

Join Greenhouse's growing sales team as a Manager, Mid-Market Account Management, reporting to the VP, Account Management. You will lead a team of Mid-Market Account Managers, driving customer retention, growth, and expansion. Responsibilities include developing processes and strategies to improve gross retention and expansion, collaborating with other departments, and defining a forecasting process. The ideal candidate is a fierce competitor, leader, and data-driven problem solver with SaaS sales experience and a proven track record of success in a quota-carrying sales role. Greenhouse offers a competitive salary, benefits, and a remote-first work environment.

Requirements

• SaaS sales experience
• Experience hiring for and leading a Mid-Market closing quota-carrying sales team
• Superior data manipulation and analysis skills
• Demonstrated ability to work across functions to operationalize playbooks and performance management systems
• Proven strategies that have driven measured results in retention, churn mitigation and expansion
• Experience strategically growing the revenue of existing business in an organization
• Energy, drive, and ambition to lead a team

Responsibilities

• Lead and motivate a team of account managers across the Mid-Market segment
• Drive initiatives and strategies/tactics to drive quarter-over-quarter improvement in gross retention and expansion
• Work closely with the VP of Account Management to strategize on new product sales, renewals, and other expansion strategies, and then work with your team to ensure successful execution
• Partner cross-functionally with Marketing, Customer Success, and RevOps to align playbooks and lifecycle motions for Mid-Market success
• Define an effective forecasting process to drive predictable revenue and stability

Preferred Qualifications

Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• A fully paid parental leave program
• Short-term and long-term disability coverage
• A 401(k) plan and company match
• Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave
• Up to 20-25 days of paid vacation time annually, depending on tenure
• Flexible paid time off (PTO)