Horace Mann is hiring a
Manager, New Agent Support

Summary

The Manager, New Agent Support role at Horace Mann is responsible for ensuring the success of new Exclusive Agents by driving agency sales, fostering growth, enhancing profitability, and supporting long-term success. This role involves managing a team dedicated to new agent support, cultivating expertise in agent processes and technologies, maintaining documentation, and optimizing performance through coaching and process improvement.

Requirements

• Bachelor’s Degree required
• Minimum of 5 years of relevant experience in marketing or service management
• In-depth understanding of new agent training, marketing programs, and sales processes, including systems regularly used by agents

Responsibilities

• Manage, coach, mentor, and inspire a team focused on new agent support
• Develop and evaluate the team’s processes and procedures to ensure excellent support for new agents
• Foster a culture of innovation, excellence, and continuous improvement within the team
• Establish and maintain documentation of all New Agent Support (NAS) workflows, in-depth interview guides, and the installation matrix
• Track and report on key performance indicators such as scheduled calls kept, new agent validation, retention, and satisfaction
• Actively manage a portfolio of assigned new agents, maintaining regular contact to ensure engagement with processes and responsiveness to training and support
• Serve as the advocate for new agents within the team, providing regular reports on the effectiveness of current processes and identifying areas for improvement
• Champion internal process enhancements that support the success of new agents
• Possess deep knowledge of required processes and best practices to ensure continuity in training and support
• Demonstrate, instruct, and reinforce essential tasks related to new agent setup, school access, marketing programs, quoting, binding, and general sales support to ensure agent proficiency and success

Preferred Qualifications

Industry designations preferred (e.g., CPCU, LOMA, FINRA series, etc.)