TLNT is hiring a
E- commerce Customer Support Agent in Mexico

Summary

A rapidly expanding e-commerce brand is seeking a remote E-commerce Customer Support Agent to deliver exceptional customer support via various channels. The role requires strong communication skills, problem-solving abilities, and a deep understanding of e-commerce dynamics. The candidate must have 2-5 years of customer support experience, be familiar with Shopify and Gorgias or similar systems, and possess excellent communication skills, the ability to multitask, prioritize, and manage time effectively, empathy, patience, and fluency in English.

Requirements

• High school diploma or equivalent; higher education or certifications related to customer service are a plus
• 2-5 years proven customer support experience
• Familiarity with Shopify and Gorgias or similar support ticketing system is a must
• Demonstrated ability to handle high-volume customer interactions

Responsibilities

• Support customers via email, chat, SMS, and social media
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a high level of professionalism and empathy in all customer interactions
• Document customer interactions, transactions, and feedback in the customer service database
• Collaborate with the Customer Service Manager and team members to identify trends in customer inquiries or issues and suggest improvements to processes or products
• Stay informed about new products, services, and policies to provide accurate and up-to-date information to customers
• Manage customer expectations and contribute to a high level of customer satisfaction

Benefits

• Competitive Salary
• Full-time (40 hours per week), long-term position
• Work from home
• Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST