Manager of Content

Summary

Join General Assembly as a Manager of Content, playing a pivotal role in shaping the future of work through upskilling and reskilling initiatives. You will spearhead content modularization, ensuring content reuse and improvement aligned with customer needs and industry trends. This role demands project management expertise and cross-functional collaboration to maintain a proactive approach to content updates. As a working manager, you will juggle strategic projects while providing light-touch people management. You will report to the Director of Learning Design, standardizing content modularization, developing incubation processes, and orchestrating improvement lifecycles. This role supports full-time, matrixed, and contracted contributors, focusing on learning experience design and content strategy. The position is preferably US-based but offers 100% remote flexibility.

Requirements

• 5+ years of experience in adult learning with a specialization in content management, content development, or instructional design
• Prior experience educating, persuading, and managing a variety of internal and external stakeholders, including clients, through content development conversations and design process milestones
• Deep expertise in the creation and management of synchronous course programming in adult education settings for various personas such as B2C, B2B, B2G, including persons within leadership, practitioners, mid-career, and entry-level positions
• Articulates and studies the complex personas found within numerous industry verticals
• Exceptional communication skills and the ability to be thoughtful, diplomatic, and collaborative amidst ambiguity and organizational change
• Project managed the content development process for programs across numerous industry verticals with measured success
• Leveraged data-driven metrics to inform the continual and strategic improvement of content confidence and organization
• Exceptional ability to develop curriculum for learning products, particularly with mapping and aligning curriculum to labor market data
• Demonstrated ability to lead teams in a matrixed environment and collaborate cross-functionally with product management, marketing, instructor management, and client success teams
• Facilitates workshops, chair cross-functional efforts or meetings, lead advisory boards, and interface with senior leadership
• Passionate about GA’s mission to transform our students’ lives through learning and alignment with GA’s Statement of Diversity and Inclusion
• An inherent sense of urgency and efficiency to manage concurrent change on multiple fronts

Responsibilities

• Consistent exploration and adoption of advanced technologies and approaches such as using Artificial Intelligence (AI) tools and methods via experiments and MVPs to enable us to develop content at faster speeds
• Develop training materials and processes to educate or enable others to develop and maintain content using advanced technologies and approaches, such as the use of Artificial Intelligence and the creation of modular content
• Standardize the decisionmaking process around when Product can strategically and proactively modularize content for reuse
• Create and manage content improvement lifecycles that align to the speed-of-change within those industries, working closely with Product Managers, Marketing, and Client leadership to incorporate VOC within your fluid lifecycles
• Own the process of content incubation, inclusive of how to receive new content, where to store both incubated and core content, and what standards are needed to identify if, how, and when content is fit for reuse
• Develop curricular assets and sales collateral for incubated or existing content such as high-level designs, one-pagers, sellable assets, and others
• Project manage, uphold quality standards, and demonstrate ownership of the time and outputs of your learning resources, such as instructional designers, learning experience designers, and subject matter experts
• Collaborate with others to source, onboard, and therefore foster a team of ready-to-deploy, full-time and contracted learning resources to satisfy your curriculum updates and new program builds
• Become our in-house content expert with knowledge of what content exists, where it is stored, our Learning Experience standards, accumulation of knowledge that informs the content improvement lifecycles, and the standards required to pass content through incubation and into a core catalogue
• Provide systematic feedback to content development teams over the quality and speed of incoming content for incubation
• Engage General Assembly’s clients in design processes to uncover the core learning and developmental needs of their organization’s stakeholders
• Implement the strategy and approach to modularized curriculum design for enabling flexible, stackable, learning products
• Ensure your resources have the right tools, training, culture, and support to achieve organizational goals

Preferred Qualifications

• Familiarity with technical skills, including software development, data science, UX, and adjacent fields
• Knowledge of industry standards (e.g. SCORM, xAPI, Caliper) and tools (e.g., LCMSs, assessment and authoring tools, etc.)
• Familiarity translating learning science concepts into understandable language for a variety of stakeholders, including sales, marketing, and operations
• Graduate degree in Education, Learning, or related field strongly preferred
• Drives for Results
• Plans and Aligns
• Directs Work
• Builds Effective Teams

Benefits

• Medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs
• Paid time off, parental leave and holiday pay