Manager of Program Administration

Summary

Join Buckner Children and Family Services as their Manager of Program Administration for International Operations! Based in Dallas, TX with remote options, this full-time role supports strategic goals and best practices for international preservation and permanency services programs. You will collaborate with senior leadership to analyze program needs, manage projects, and ensure alignment with Buckner's mission. Responsibilities include coordinating meetings, developing quality control initiatives, supporting program design and implementation, and assisting with professional development. The ideal candidate possesses a Bachelor's degree, significant experience in social services and project coordination, and professional Spanish proficiency. This position requires physical capabilities for occasional lifting and prolonged periods of sitting, standing, or walking.

Requirements

• Requires a Bachelor’s Degree in business, public administration, or human services
• Minimum 4 years related experience in project coordination and office administration required
• Requires proficient ability to speak, read and write Spanish professionally
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner
• Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people
• Requires ability to walk, stand and sit, sometimes for prolonged periods of time

Responsibilities

• Collaborate with Senior Director and international leaders to analyze program needs and assist in program projects as requested to support BCFS programs internationally to meet the program objectives
• Collaborate with Senior Director of International Operations, international leaders, Manager of Program Administration for BCFS Operation and Strategic Planning to align Buckner International operations with overall plan for effectiveness. Includes, but not limited to, project management duties, communications strategies, defining processes, roles/responsibilities, timely completion of monthly and other reports
• Identify and manage project dependencies and critical paths. Plan, schedule and track project timelines, milestones, and deliverables using appropriate tools. Define project success criteria and disseminate them to involved parties throughout project lifecycle
• Coordinates monthly, quarterly and annual international operations meetings with Senior Director of International Operations
• Provide support for international programs to meet strategic goals and processes to ensure best practices and continuity in collaboration with Senior Director and other senior leaders
• Work effectively with Manager of Program Administration for BCFS Operation and Strategic Planning to support BCFS key initiatives and projects as requested by the BCFS Vice President and President
• Collaborate with team to help develop and promote quality control initiatives to support existing Continuous Quality Improvement processes and Corporate Compliance for the permanency and preservation programs; identify potential corrective actions; discuss findings/ concerns with Senior Director and other senior leaders and assist with any required adjustments
• Collaborate with International leadership, Country Directors, and and Program Development and Design (PDD) for program design, development of policies and practices and implementation and maintenance for international programs
• Provide support and assistance to NGO team members for the Learning Management System and assist other professional development coordination for international teams
• Manage and organize Program Performance Management meetings and TEAMs channel. Set up meeting rhythms through calendar invites and reminders. Document Program Performance Improvement Plans (PPIPs) and Follow-up Action

Preferred Qualifications

• Prior experience in the working principles of project management preferred
• Minimum 4-5 years prior related experience working in domestic or international social services preferred