Payroll Relationship Manager

Summary

Join Deel, a rapidly growing SaaS company revolutionizing global talent connection, and become a key member of our Operations Team. This role involves providing first-class support to clients, escalating issues, and collaborating with internal teams for optimal customer experience. You will be responsible for process improvement suggestions, leading initiatives, conducting regular service reviews, and building strong client relationships. The ideal candidate possesses strong organizational skills, a passion for technology, and thrives in fast-paced environments. This position offers the opportunity to make a significant impact on millions of people's working lives within a dynamic and globally distributed team.

Requirements

• A minimum of 2 years education in Business, Accounting, Payroll or a related field from an accredited institution
• 3+ years of experience managing payroll functions
• Strong working knowledge of local regulations and policies related to payroll
• Ability to prioritize multiple tasks while meeting deadlines timely and accurately
• Strong verbal and written skills, to connect clients and align with various stakeholders
• Strong interpersonal skills, explaining complex issues at an understandable level
• Customer obsessed and had significant experience building customer relationships

Responsibilities

• Point of contact for clients with relation to escalation of issues and working with the wider team to resolve these in a timely manner
• Providing first-class support to all clients by learning about their current and future needs and how we could best help
• Partnering with internal teams to deliver the best customer experience
• Suggesting and implementing ideas for process improvements and product automation
• Leading key initiatives and internal projects
• Regular service review meetings with all Clients
• Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers
• Continually learn the platform, keeping up to date with product features and changes
• Building long-lasting, mutually beneficial relationships in the Client Community to create a better client experience
• Ensure timely and accurate service delivery as per client SLA’s

Preferred Qualifications

Advanced knowledge of local payroll software like KeyPay, (Acquired Employment Hero), Payroll Metrics, Datacom; is good to have

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access