Training Operations Manager

Summary

Join Dandy, a rapidly growing tech company transforming the dental industry, as their Field Training Operations Manager. Lead, scale, and optimize the Field Training team, building systems and processes for high-quality in-person customer onboarding. The ideal candidate has extensive experience scaling field operations, leading teams, and building supporting infrastructure. This role demands regular travel, strong collaboration, and a passion for customer success. You will manage a team, build training programs, optimize field operations, and drive cross-functional alignment. Regular travel to customer sites is required to observe training and inform improvements.

Requirements

• 5+ years of experience in operations, implementation, field/territory management, or strategy roles within a fast-paced, high-growth environment
• Experience building and scaling field-based teams or programs
• Proven people management skills with a track record of developing strong, engaged teams
• Strong project management and process-building experience, ideally in a field or customer-facing context
• Excellent communication skills, both internal and customer-facing
• Data-driven decision-maker with a strong record of managing a team with multiple projects to meet deliver timelines and activation targets
• Highly organized and detail-oriented, with the ability to manage logistics and competing priorities
• Willingness to travel regularly to support field training operations and team development (approx. 25–50% travel)
• A self-starter mindset with a “roll up your sleeves” attitude—no task is too big or too small

Responsibilities

• Lead and manage a growing team of Field Trainers and Sales Technicians—owning hiring, coaching, performance management, and team development
• Build and scale the field training motion, including developing playbooks, defining KPIs, and establishing operational processes to support rapid growth
• Optimize field operations: Oversee scheduling, resource allocation and travel planning for the team to ensure coverage and efficiency across regions"
• Drive cross-functional alignment with Product, Sales, and Customer Success to identify and solve onboarding bottlenecks, leveraging data and field insights to improve the customer experience
• Own performance measurement, using KPIs and customer outcomes to evaluate training effectiveness and continuously refine the approach
• Lead strategic projects across the customer lifecycle—from onboarding through post-training ramp—to improve retention, satisfaction, and speed to value
• Travel regularly to customer practices to observe field training firsthand and inform improvements to team operations and customer delivery
• Maintain internal systems, including documentation, SOPs, and training materials, to promote consistency and scale across a distributed team

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off