Manager, Professional Services, Project Management

Summary

Join Procore as a Manager of Project Management (Enterprise) and lead a team focused on delivering professional services to Enterprise clients. You will oversee project execution, ensure Statement of Work compliance, and refine operational metrics. This role requires strong project management expertise, leadership skills, and a customer-centric approach. The position reports to the Director of Professional Services and offers remote work flexibility. Immediate start is preferred. Competitive compensation and benefits are offered.

Requirements

• Up to 25% travel; Bachelor’s degree preferred
• 7+ years of previous customer implementation services experience on SaaS software platforms, including onboarding, training, project management, and client relationships, with 2+ years of management experience
• Experience with creation and/or delivery of Statements of Work (with values in the six figures+) including project management, managing to budget, timeline, and milestones. Proven ability to communicate project status, risks, and progress to Enterprise leaders and C-Level Executives
• Experience delivering services to Enterprise-level clients in collaboration with Technical Services and Sales, with a deep understanding of value drivers in both recurring revenue and professional services business models
• Customer-oriented with strong analytical and problem-solving skills, a history of managing customer expectations, and negotiating appropriate resolutions to issues
• Enthusiastic and creative leader with the ability to inspire and motivate others, influence through persuasion and negotiation, and drive consensus-building
• Strong empathy for customers combined with a passion for revenue growth, an analytical and process-oriented mindset, and a demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills, with deep understanding and experience in Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management, or ERP software solutions; experience related to Top ENR construction and/or financial industry is a plus

Responsibilities

• Own the overall success of a team of project managers overseeing our Enterprise business accounts in the United States. This includes planning, executing, and staffing to ensure an outstanding client experience that decreases time to value and drives renewals and contract expansions
• Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments for six-figure services offerings
• Attain mastery over and become a subject matter expert in Procore services engagements, while creating efficiencies in processes and procedures to promote product adoption and faster software implementations
• Manage implementation activities. Track and measure KPIs (including Billable Utilization, On-Time and On-Budget projects, and rapid customer adoption), project milestones, onboarding tasks, and advocate for Procore clients
• Measure the effectiveness of the project management team by refining operational metrics, creating reporting and review cadences, and providing status updates to the executive team
• Guide the team in effective client issue resolution and handle escalations
• Develop employees, retain talent, and define career paths
• Collaborate with Sales, driving services scoping and discussions during the sales process, while also connecting with Clients and Prospects to deliver the value of our implementation services

Benefits

• Base Pay Range $104,380 - $143,522 plus commission for an estimated on-target earnings of $122,800 - $168,850
• Equity Compensation
• From generous paid time off and healthcare coverage to career enrichment and development programs