PayZen is hiring a
Manager, Provider Success

Summary

The role at PayZen is for a member of the Provider Success team who will manage provider relationships, ensure customer satisfaction, expand PayZen's footprint, and leverage their understanding of the healthcare revenue cycle. The ideal candidate has 3-5 years of enterprise account management experience in healthcare with strong process management skills, excellent communication skills, analytical skills, ability to manage multiple projects, prioritize effectively, and deliver on time.

Requirements

• 3-5 years of enterprise account management experience in healthcare
• Strong process management skills: Demonstrated ability to coordinate multiple stakeholders at both the customer and the company
• Deep understanding of healthcare revenue cycle
• Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
• Strong analytical skills to drive decision-making and insights (experience with SQL a plus)
• Ability to create simple and powerful presentations that capture nuance and detail
• Ability to manage multiple projects, prioritize effectively, and deliver on time
• Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both

Responsibilities

• Oversee the successful implementation of PayZen’s suite of products
• Ensure exceptional value delivery and customer satisfaction bringing all of PayZen’s resources to bear
• Build and grow multi level relationships with enterprise-level customers
• Be accountable for expanding PayZen's footprint for your accounts
• Leverage often incomplete data to articulate PayZen’s value and identify opportunities to optimize
• Help inform new product features and enhancements by synthesizing and delivering provider feedback to the product team and to PayZen leadership
• Drive continuous improvements across all Provider Success activities
• Listen and advocate for the customer inside PayZen

Benefits

• An opportunity to positively affect the lives of thousands of patients
• A flexible lifestyle that fits the modern work-life balance (PayZen fully supports remote work)
• A chance to join a high-growth company at an early stage
• Highly skilled co-workers with whom you can grow your skill set
• Be a part of a team that revolutionizes medical payments in ways never seen before
• The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
• Competitive pay, employer-paid healthcare, stock options