Manager, Risk Analytics

Summary

Join SeatGeek as Manager, Fraud Analytics to lead the monitoring, assessment, and mitigation of fraud losses through data analysis and collaboration with cross-functional teams.

Requirements

• 3+ years of experience in fraud management, data analytics, and model/rule building, preferably in the ticketing or similar industry, or in financial services
• 2+ years of people management preferred
• Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements)
• Strong understanding of payment systems (like credit cards, eWallets, etc), common fraud vectors, and general controls in fraud prevention, detection and mitigation

Responsibilities

• Regularly monitor KPIs and metrics related to current fraud and insult trends
• Present observations and make recommendations to the team on action items based on data & analysis
• Design and implement fraud strategies to improve KPIs
• Propose and drive individual projects within your area of focus to solve known issues as well as anticipated impacts from the changes
• Define and follow best practices, strategies and governance on change management
• Be a stakeholder in the management of fraud risk and related controls, partnering with various teams to formulate plans to achieve goals and improvement based on data
• Skillfully prioritize and balance multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects
• Partner with the rest of the team on the front lines and offer data driven insights combined with real world experience to our agents
• Manage fraud vendors and monitor performance of their fraud models
• Work with internal data teams (Science and Analytics) for visualization & reporting needs of the team
• Manage a team of analysts, taking responsibility for their work, engagement and career

Preferred Qualifications

• Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc
• Proficiency with spreadsheets like Excel, GoogleSheets, etc
• Experience using analytical tools such as Python, R, SQL, SAS, etc

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music