SeatGeek is hiring a
Manager Risk Analytics

Summary

Join SeatGeek's team as the Manager, Risk Analytics and lead the monitoring, assessment, and mitigation of fraud losses through careful management of existing and new fraud controls.

Requirements

• 3+ years of experience in Fraud management, data analytics, and model/rule building, preferably in the ticketing or similar industry, or in financial services
• 2+ years of people management preferred
• Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements)
• Strong understanding of payment systems (like credit cards, eWallets, etc), common fraud vectors, and general controls in fraud prevention, detection and mitigation

Responsibilities

• Regularly monitor KPIs and metrics related to current fraud and insult trends, present observations and make recommendations to the team on action items based on data & analysis
• Design and implement fraud strategies to improve KPIs
• Propose and drive individual projects within your area of focus to solve known issues as well as anticipated impacts from the changes
• Define and follow best practices, strategies and governance on change management
• Be a stakeholder in the management of fraud risk and related controls, partnering with various teams to formulate plans to achieve goals and improvement based on data
• Skillfully prioritize and balance multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects
• Partner with the rest of the team on the front lines and offer data driven insights combined with real world experience to our agents
• Manage fraud vendors and monitor performance of their fraud models
• Work with internal data teams (Science and Analytics) for visualization & reporting needs of the team
• Manage a team of analysts, taking responsibility for their work, engagement and career

Preferred Qualifications

• Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc
• Proficiency with spreadsheets like Excel, GoogleSheets, etc
• Experience using analytical tools such as Python, R, SQL, SAS, etc

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music