Manager, Servicing Transfers

Summary

Join Valon's Servicing Transfers team as a Manager and lead a team of loan boarding analysts and transfer coordinators. You will oversee daily operations, ensuring timely and compliant onboarding and offboarding of loans. Responsibilities include creating and maintaining Standard Operating Procedures (SOPs), monitoring progress, assigning tasks, and conducting team and individual meetings. You will also collaborate with other Valon teams and handle audit requests. Strong leadership and communication skills are essential, along with experience in mortgage servicing and team management. Valon offers a competitive salary, benefits, and paid time off.

Requirements

• 3-4+ years of management experience
• 3-4+ years of mortgage servicing experience
• Excellent leadership skills
• Basic domain knowledge of most mortgage servicing industry concepts
• Excellent communication skills (both verbal and written)
• Excellent ability to manage competing priorities among team members
• Excellent organizational skills and attention to detail

Responsibilities

• Be the direct manager to a team of loan boarding analysts, transfer coordinators
• Create scheduling that ensures all onboarding and offboarding activities are completed according to set deadlines
• Create and maintain SOPs for all job functions within the department
• Monitor progress of onboarding and offboarding checklists to ensure SOPs are followed
• Update and maintain proper batch checklists to ensure that job responsibilities are followed for each batch consistently and compliantly
• Run periodic (at least weekly) team scrum meetings to ensure blockers are addressed and cleared
• Conduct periodic (at least weekly) individual 1:1 meetings with each team member to focus on supporting, training and guiding direct reports
• Work with downstream Valon servicing teams to ensure onboarding processes are sufficiently onboarding all required information in a compliant manner
• Create and maintain training material to ensure that new team members are able to quickly and effectively learn job functions
• Handle internal and external audit response requests for items related to onboarding and offboarding
• Review internal escalations related to onboarding and offboarding
• Other duties as assigned

Preferred Qualifications

• Prior servicing transfer experience, particularly in team management
• Intermediate or stronger domain knowledge of all mortgage servicing industry concepts
• Experience with creating/maintaining SOPs and training documentation
• Experience with training individuals or groups
• Experience operationalizing/building processes in mortgage servicing industry
• Considered within the entire company to be an expert in their process areas
• Exceptional project management skills and ability to prioritize and complete multiple projects with deadlines and high velocity

Benefits

• Competitive salary and a 401(k) plan—with a 4% annual match!
• No weekends or late nights required!
• 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits—and an EAP for additional support!
• We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews
• Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!