Manager, Site Reliability Engineering

Summary

Join our team as an Operations SRE Manager, overseeing Site Reliability Engineering teams and driving initiatives to enhance infrastructure and product reliability.

Requirements

• Proven experience leading SRE teams in designing automation for systems and platforms
• Deep understanding of Web Hosting, Security, and WordPress
• Experience with building platforms on OpenStack, utilizing Terraform, Ansible, KVM, Ceph Storage, and networking concepts
• Proficient with Nomad, Docker, and containerization technologies
• Proficiency in Bash and Linux-based systems is a requirement

Responsibilities

• Drive initiatives across SRE teams to enhance infrastructure and product reliability
• Participate in planning and scoping exercises to align with business goals
• Represent WordPress products effectively in meetings and communications, taking strong ownership of their success
• Mentor and coach team members to foster technical and non-technical growth
• Part of on-call rotations, extending outside normal business hours. Manager is always the third on call, if the primary and secondary are not available
• Manager will also share in an on-call rotation for incident command
• Partner with SysAdmin and Care teams to address operations holistically
• Work directly with end consumer (customer) when within the scope of our Pagely and enterprise offerings

Preferred Qualifications

• Experience with AWS platform development using CDK, Ansible, and CloudFormation
• Skilled in data visualization and time-series/log collection systems such as Grafana, Prometheus, InfluxDB, Elastic, and Splunk
• Strong understanding of testing, automation, and CI/CD processes
• Proficiency in programming languages including Go, JavaScript, TypeScript, Python, and PHP is a plus
• Experience with Cilium and eBPF-based networking is a plus

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave