Manager, Site Support Solutions

Summary

Join Care Access as the SSS Manager LATAM and lead a team dedicated to providing exceptional support for clinical research studies in Latin America. You will hire, train, and manage a team, ensuring they meet performance goals and contribute to successful study outcomes. This role requires strong leadership skills, clinical research experience, and fluency in Portuguese and Spanish. The position is remote with minimal travel, offering a competitive benefits package for US full-time employees. You will collaborate with sponsors, leadership, and other teams to achieve study objectives and foster a collaborative environment. Success in this role hinges on your ability to translate strategic priorities into actionable goals for your team.

Requirements

• Possess leadership skills and a desire to manage people
• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
• Be proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
• Have the ability to establish and maintain effective working relationships
• Possess the ability and willingness to work independently with minimal supervision
• Have the ability to learn to work in a fast-paced environment
• Possess excellent organizational skills with strong attention to detail
• Be a critical thinker and problem solver
• Be proficient in research terminology and basic medical terminology
• Understand the overall clinical development paradigm and have excellent working knowledge of government regulations, GCP, and ALCOA-C. This applies particularly in all LATAM regions
• Possess strong organization and time management skills
• Have the ability to work effectively in a remote environment
• Have a proper home office set-up including private space for participant communication and high-speed internet
• Hold a Bachelor’s degree in a science related field or the equivalent experience
• Have at least six years of relevant clinical research experience
• Have at least two years of experience leading teams
• Be fluent in Portuguese and Spanish

Responsibilities

• Understand and manage all aspects of the day-to-day work of SSS team
• Interview, hire, onboard, and train new SSS professionals into the team
• Point of contact with our staffing partners to align on staffing needs or requirements for any positions to be filled
• Understand LATAM recruitment trends, vendors, and technologies to support team growth
• Set clear and actionable goals for the team and support them to deliver to expectations
• Review KPIs and provide coaching to SSS to ensure they are meeting standard metrics
• Facilitate team meetings
• Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly
• Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations
• Keep leadership updated with important updates regarding the team, performance, and other key information and escalations
• Weekly presentation to Sponsor on team progress and performance
• Serve as point of escalation for site-based issues
• Develop partnerships with sites, clients, and other study teams to create an environment of collaboration and progress
• Hold team accountable for conducting their work in accordance with GCP and provide guidance and training on GCP as needed
• Proactively solve problems and identify opportunities for process improvement
• Analyze and understand study protocols

Preferred Qualifications

Be fluent in English

Benefits

• PTO/vacation days, sick days, holidays
• 100% paid medical, dental, and vision Insurance. 75% for dependents
• HSA plan
• Short-term disability, long-term disability, and life Insurance
• 401k retirement plan