Manager, Software Engineering

Summary

Join Twilio as an Engineering Manager on the Flex product team and manage the Flex Billing & Backend team of software engineers. This role involves owning and extending the feature set offered to customers, enhancing the overall reach of Flex, Twilio’s contact center platform. You will champion your team's success, understand complex systems architecture, advocate for agile processes, and be a strategic problem-solver. Excellent communication skills are essential, as you will interact with various teams. The position requires significant experience in software engineering management and specific technical skills.

Requirements

• You have a minimum of 10+years experience with 5 years of proven track record of leading and managing software teams
• Experience managing multiple workstreams within the team
• Bachelor’s or Master’s degree in Computer Science, Engineering or related field
• Technical Experience with: REST APIs
• Programming languages: Java/GoLang
• Relational databases like MySQL
• Container technologies - Docker/Kubernetes
• Modern automated testing and CI/CD pipelines
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus
• Excellent problem solving, critical thinking, and communication skills
• Broad knowledge of development environments and tools used to implement and build code for deployment
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring

Responsibilities

• Own and deliver delightful experiences for Twilio customers while
• Be a champion for your team, setting individuals up for success and putting others’ growth first
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments
• Advocate agile processes, continuous integration and test automation
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support

Preferred Qualifications

• Previous experience of the below would be a great plus
• Contact Center and Customer Engagement solutions
• Delivering Billing solutions

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program