Manager, Solutions Engineer

Summary

Join Tailscale as a Manager, Solutions Engineering - Commercial to lead a team responsible for guiding customers through the entire customer journey, from pre-sales to post-sales. You will manage and grow a small team, setting high standards for customer evaluations and successful product rollouts. This role requires close collaboration with Sales, Customer Success, Marketing, Product, and Support teams. The ideal candidate will have 3+ years of management experience and 5+ years in a customer-facing technical role. You will provide feedback to Product and Engineering teams based on customer needs and stay current on the latest cloud, network, and security technologies.

Requirements

• 3+ years of experience in a management role
• 5+ years of experience in a technical, customer-facing role such as a Solutions Engineer, Sales Engineer, or similar
• Excellent communication and presentation skills
• Familiar with networking and security concepts
• Solid technical background with understanding and/or hands-on experience in software development, and web technologies (cloud architecture, CI/CD, etc)

Responsibilities

• Manage and grow a small team, developing their skills, helping advance their careers, and recruiting additional team members
• Set a high standard for your team for customer evaluations and successful rollouts, contributing to new customer acquisition and the expansion of customers
• Work closely with our Sales team to meet and exceed revenue goals
• Collaborate with teams across Tailscale to improve our customer experience, proof of concept process, sales materials, documentation, and more
• Provide feedback to Product and Engineering teams on customer needs and product improvements
• Stay up-to-date on the latest cloud, network, and security technologies and trends, and ensure your team invests in education and development

Benefits

• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles)
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• All-remote with the opportunity to work from anywhere —enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you)
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team/department off-sites, or use your individual travel budget to meet up with team members in Canada, the US, or the UK
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks