Manager, Strategic Accounts

Summary

Join ezCater as the Manager of Strategic Accounts, Education, leading a high-performing team of Strategic Account Executives focused on the Education vertical. You will foster team skills, refine processes, and utilize tools to effectively present, close, and earn customer trust, growing ezCater feature adoption. Drive team performance by developing and managing account growth plans, collaborating with internal teams to enhance business metrics (new users, strategic meetings, pipeline management), and ultimately driving total account GMV. Successfully acquire Strategic Corporate Accounts and drive incremental growth within existing accounts. Streamline processes, hold partner teams accountable for improvements, and eliminate obstacles to innovation or customer satisfaction. Represent ezCater at customer-facing events. This role requires strong B2B sales management experience, proven success in driving account development, and comfort in a fast-paced startup environment.

Requirements

• 5+ years of B2B and/or Enterprise Sales Management experience, leading teams who sell into complex/networked organizations
• 6+ years of business facing sales or negotiation experience working with and influencing large businesses
• Experience using analytical, sales, and productivity tools including Salesforce (or other CRM) and G-Suite
• Experience delivering cross-functional projects that innovate on behalf of the customer
• Experience leading a team to achieve multi-year growth targets and goals
• Experience defining program requirements and using data and metrics/KPIs to determine improvements and identify opportunities
• Experience selling into Education entities with knowledge of purchasing cooperatives and tax exemption requirements
• Experience selling to procurement and/or supply chain roles
• Proven success driving results through account development from prospecting, to scaling, to multi-year account growth
• Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously
• High threshold for working in an ambiguous, fast paced start-up like environment – figuring it out and adapting as you go
• Proven ability to manage multiple, competition priorities simultaneously without sacrificing the ability to dive deep
• Analytical abilities and quantitative skills. Comfortable working with complex data, and making informed decisions

Responsibilities

• Hire and develop Strategic Account Executives as they improve their skills, processes, and tools to effectively present, close, and ultimately earn the trust of our Education Customers to grow adoption of ezCater features
• Lead your team to drive performance through developing and managing account growth plans with Corporate Customers in tandem with internal teams to improve business input metrics across new users added, targeting and meeting with key Decision Makers and Influencers, as well as key pipeline management and hygiene to ultimately drive total account GMV
• Drive the successful acquisition of a target set of Strategic Education Accounts, as well as drive incremental expansion in existing Strategic Education Accounts
• Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures
• Streamline and/or eliminate excess processes, hold partner teams accountable for improvement, reduce dependencies and eliminate problems that stifle innovation or cause customer dissatisfaction
• Represent ezCater at various customer facing events, including but not limited to industry-focused conferences, tradeshows or other general opportunities
• Other duties and responsibilities as assigned

Benefits

• Market competitive salary
• Stock options
• 12 paid holidays
• Flexible PTO
• 401K with ezCater match
• Health/dental/FSA
• Long-term disability insurance
• Mental health and family planning resources
• Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
• A tremendous amount of responsibility and autonomy
• Wicked awesome co-workers
• Relish (and many more goodies) when you’re in our office