Manager, Technical Operations

Summary

Join Quanata, a company focused on context-based insurance solutions, as a Manager, Technical Operations. Oversee production operations, lead incident management, drive FinOps, and coordinate business continuity and disaster recovery. Establish processes, define key metrics, and implement FinOps strategies to optimize cost-effectiveness. Define and enforce monitoring standards, collaborate with cross-functional teams, and oversee disaster recovery planning and execution. Establish operational metrics and reporting, develop comprehensive documentation, and manage relationships with external vendors. Quanata offers a competitive salary and a wide range of benefits.

Requirements

• Bachelor’s degree or equivalent relevant experience and
• 4 - 6 years of relevant experience in technical operations, SRE, etc., to include
• 2 or more years experience managing engineering teams
• 2 or more years experience in cloud operations
• Demonstrated experience managing cross-organizational projects and workstreams
• Proven Project and Process Management experience including document creation and status tracking

Responsibilities

• Establish processes and define key metrics to measure the health and success of Quanata's incident management program, driving continuous improvement
• Develop and implement FinOps strategies to optimize the cost-effectiveness of our software and technical infrastructure, providing insights and recommendations for efficiency improvements
• Define and enforce standards for the comprehensive monitoring of production systems and platforms to ensure overall business health and proactively identify potential issues
• Collaborate with engineering, product, and other cross-functional teams to ensure operational readiness for new deployments and ongoing platform maintenance
• Oversee the planning, development, and execution of Quanata's disaster recovery program, including testing and documentation
• Collaborate with engineering, product, and other cross-functional teams to ensure operational readiness for new deployments and ongoing platform maintenance
• Establish and maintain key operational metrics and reporting to track performance, identify trends, and drive continuous improvement across technical operations
• Develop and maintain comprehensive documentation for operational procedures, incident management protocols, and disaster recovery plans
• Manage relationships with external vendors and service providers related to technical operations

Preferred Qualifications

• Experience working in AWS and GCP
• Experience working in regulated industries
• Insurance industry experience
• 4 years experience managing engineering teams

Benefits

• Medical, dental, vision, life insurance and supplemental income plans for you and your dependents
• A Headspace app subscription
• Monthly wellness allowance
• A 401(k) Plan with a company match
• A one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion
• Our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day
• All employees accrue four weeks of PTO in their first year of employment
• New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child
• The twelve weeks is applicable to both birthing and non-birthing parent
• All employees receive up to $5000 each year for professional learning, continuing education and career development
• All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp