Manager, Technology - ERP & Business Applications

Summary

Join iHerb as a Manager Technology - ERP & Business Apps and lead a team of SAP Basis, BTP/CPI, ABAP, and SAP Security administrators. You will provide leadership, technical expertise, and direction to the team, ensuring the smooth operation and compliance of SAP systems. This role requires deep technical knowledge of SAP and cloud technologies, strong leadership and project management skills, and experience managing vendors. You will oversee system troubleshooting, performance optimization, and the implementation of integration scenarios. The position also involves managing SAP security, conducting performance evaluations, and allocating resources effectively. iHerb offers a competitive salary and benefits package.

Requirements

• Ability to build and lead SAP DevOps, Testing, automation, BTP/CPI, security & technical team
• Extensive experience with SAP Basis Administration, in-depth knowledge of RISE with SAP CAS offerings, deployment models (PCE), BTP Global Accounts and tenants, infrastructure integration
• Deep understanding of cloud infrastructure & Linux, in-depth knowledge and expertise in coordinating with hyperscalers for infrastructure sizing, network integration, upsizing, downsizing of server capacities
• Deep technical knowledge and understanding of SAP ERP, Cloud, HANA Database, reporting of SAP For Me customer insight dashboards, Jira dashboards
• Experience with multiple testing methodologies and test management tools such as Cloud ALM, Tricentis, JIRA X-Ray, Atlassian JIRA, etc
• Strong written and verbal skills, analytical mindset with the ability to resolve complex challenges
• Ability to properly document data flows & system architectures
• BS in Computer Science, Information Technology or a related field; Master’s degree is a plus
• At least 12-15 years of ERP, Private Cloud, Integrations with hands-on technical experience
• Experience supporting maintenance activities & CAS packages with SAP and AMS partners in RISE environment
• Experience in successful S/4 HANA migrations to RISE PCE, implementation of HA/DR solutions, and optimization of cloud-hosted SAP landscapes, BTP and its components
• At least 5 years of management experience
• Strong organization, change management & project management skills
• Strong understanding of SAP architecture, integration and best practices

Responsibilities

• Manage a team of SAP Basis, BTP/CPI, ABAP and SAP Security administrators to support the SAP landscape and IT satellite systems
• Provide leadership, guidance, SME advice, and direction to the SAP Basis Administrators, BTP/CPI, Landops, ProdOps, Testing, Security team, IT Support Analysts and Business Functions
• Provide deep technical knowledge for system troubleshooting, problem solving, capacity planning, and performance optimization to manage the SAP system
• Manage governance and compliance of the SAP systems and related processes & routine maintenance
• Demonstrate a strong understanding of SAP Testing methodologies and tools to maximize the efficiency in the overall SDLC
• Interface and manage key vendors related to SAP interfaces, Application Managed Support, SAP Security, SAP ECS team and other initiatives that fall within their purview
• Build and lead SAP DevOps, Testing, automation, BTP/CPI, security & technical team
• Manage and monitor SAP RISE PCE landscapes, ensuring scalability, performance, coordinate with SAP and customer teams for PCE-specified standard operational tasks, coordinating service requests, server and system maintenance, collaborate with CAS team to provide tailored technical and strategic guidance for SAP roadmap, act as technical advisor and decision maker
• Oversee the design, development, and deployment of integration scenarios using SAP CPI and the integration suite tools, manage integrations between S/4HANA, Ariba, IBP, non-SAP boundary (edge) systems such as Kafka, other internal IT systems, drive automation and efficiency improvements in integration processes, establish integration governance standards
• Lead, mentor, and manage a team of technical developers, fostering a culture of innovation and collaboration
• Oversee the design, implementation, and maintenance of SAP Security roles and profiles, ensure proper segregation of duties (SoD), manage user provisioning, de-provisioning, and access reviews (UAR) across SAP systems, manage and resolve security incidents, unauthorized access, vulnerabilities, and breaches
• Act as the primary liaison between IT teams, business units, and third-party vendors regarding BTP-related projects
• Conduct regular performance evaluations, provide feedback, identify training and development opportunities for the team
• Allocate resources effectively across projects to meet deadlines and business priorities
• Be influential & coordinate integration efforts with internal Cloud ops, SAP ECS Delivery & Technical Service Managers, and Customer Success Partners
• Overseeing SAP systems from compliance and risk perspective, relevant to industry standards, maintenance schedules, data privacy regulations, and internal security policies
• Monitoring & management of SAP system performance, implementing improvements to increase efficiency and reduce costs
• Development & implementation of SAP network security assessment plan, Disaster recovery/business continuity plans for SAP systems, interface monitoring, server upgrades & SAP maintenance calendar activities
• Adept at coordinating cross-functional teams, vendors, and stakeholders to meet project milestones
• Provide regular updates to senior management on platform performance, innovations, and cost efficiency
• Partner with External vendors, IT and Business stakeholders on current and future initiatives
• Manage third party vendors and contractors in designing stable & scalable applications
• Manage technical escalations service requests with SAP ECS team and AMS partner

Preferred Qualifications

• E-commerce or retail experience background preferred
• ITIL certification nice to have but not mandatory
• Experience with but not limited to; SAP Global S/4, CPI, BTP, ARIBA, IBP, C-ALM Monitoring, BTP, FIORI, CPGRC, Rev-Trac, Onapsis for SAP
• Experience in coordinating technical support for SAP TM, OTC, Ariba, IBP, Open Text, IAS and IPS

Benefits

• Medical, dental, vision, and basic life insurance programs
• 401(k) plan
• Time Off and Paid Sick Leave
• Paid holidays
• Restrict Stock Units
• Annual bonuses