Market Manager

Summary

Join Airbnb's HotelTonight team as a Market Manager and play a pivotal role in expanding our hotel supply within a designated territory. You will build and manage relationships with hotels, acquire high-quality inventory, and develop strategies to optimize market presence. Leveraging data and collaborating with cross-functional teams, you will drive growth in both established and emerging markets. This role requires strong sales, account management, and relationship-building skills, along with proficiency in data analysis and CRM software. The position offers a competitive salary, potential for bonus and equity, and the opportunity to work remotely.

Requirements

• 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships
• Proven track record of being able to effectively work a leads pipeline and a ‘steady state’ book of business, demonstrating expertise in nurturing and converting potential opportunities
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects
• Willing to regularly travel within your assigned territory. Typical expectation would be once per quarter

Responsibilities

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed
• Implement strategies to effectively manage and optimize the long tail of Hotels in your region
• Prospect and onboard new, high-quality supply within your assigned geography
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests
• Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment

Preferred Qualifications

• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge
• Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits