Senior Revenue Insights Analyst

Summary

Join Procore's Revenue Insights and Analytics team as a Senior Revenue Insights Analyst and drive business growth by providing scalable data solutions. Partner with various teams to understand business challenges, identify opportunities, and improve decision-making through actionable insights. You will build and maintain key performance indicators, create self-service reports and dashboards, and perform in-depth analyses. This role reports to the Manager of Revenue Insights and offers the flexibility of remote work from any U.S. location or working from a U.S. office. Apply today to join our growing team!

Requirements

• Bachelor’s degree or equivalent work experience in related technical field
• 3+ years of experience working as a business analyst in operations supporting a Customer Success or Customer Support team, experience in SaaS preferred
• Effectively visualize data for presentations
• Advanced knowledge of Excel and Tableau required
• Strong verbal and written communication skills and the ability to synthesize and present data to business audiences of all levels
• Data-driven with excellent problem solving, analytical, and research skills
• Knowledge of Salesforce
• Data modeling experience in SQL (Snowflake preferred), Python, DBT

Responsibilities

• Build, maintain, and monitor a comprehensive set of metrics and KPIs to measure the health and success of the Client Services organization
• Create self-service business reports and dashboards within Tableau, Salesforce, etc
• Manage projects to deliver data solutions to the Customer Success & Support business
• Interpret key metrics to identify business risks & opportunities by developing a strong understanding of the drivers behind Customer Support performance
• Partner closely with Customer Support executives to understand their data needs, help them make data-driven business decisions and influence strategy
• Perform ad-hoc and in-depth analyses and translate them into insights that can be interpreted and actioned by business executives and stakeholders
• Work closely with Data Engineering & Business Intelligence teams to influence and guide their development roadmaps
• Establish relationships and processes with teams in the Revenue organization (Marketing, Sales, Customer Success, Operations) as well as Revenue partners ( Finance, HR, Product, etc. )

Preferred Qualifications

Experience in SaaS

Benefits

• Paid time off
• Healthcare coverage
• Career enrichment and development programs
• Bonus Incentive Compensation
• Remote work