Marketing Account Strategist

Summary

Join HIP, a leading orthodontic marketing firm, as a Partner Success Specialist! Manage high-volume partner communications, conduct training calls, and provide marketing guidance. This role demands exceptional organizational skills and attention to detail. You will handle diverse partner inquiries, review marketing reports, and solve problems. Success requires strong communication, tech-savviness, and a '5-star service' mindset. The position is remote (US-based) with a flexible PTO policy after 90 days.

Requirements

• Be highly motivated, self-driven, and high-energy
• Have a high capacity for working with 40 partners concurrently and switch between multiple communication platforms
• Possess a high level of clear and direct communication
• Maintain a humble attitude and ask questions when needed
• Communicate with partners with a 5-star level of service and a 'my pleasure' mindset
• Have a strong understanding of social media marketing, paid search, SEO, and web
• Be tech-savvy and able to switch between multiple software tools
• Possess strong time management skills and the ability to identify daily priorities and pivot when needed
• Know the orthodontic and dental field or be willing to learn
• Have reliable high-speed internet and a permanent distraction-free environment

Responsibilities

• Manage partner communications (email, phone, SMS, Slack)
• Facilitate training calls for partners
• Advise partners on marketing initiatives
• Handle 25-30 emails daily, coordinating with other HIP teams
• Conduct 15-20 weekly calls with partners to review marketing reports, solve problems, and offer training
• Send detailed recap emails after calls and delegate tasks
• Address diverse partner queries (lead quality, ad spend, CRM training, website edits, design requests, SEO, payment updates, CRM issues)
• Manage and prioritize a high volume of tasks in ClickUp (project management software)
• Maintain a detailed and organized CRM (HighLevel)
• Facilitate training calls with teams, leading confidently and influentially

Benefits

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year, unlimited PTO starting year two, flexible partial days and sick/personal days)
• Remote position (US-based)