Marketing Service Representative

Summary

Join Affinitiv's award-winning team as a Marketing Services Representative! You'll be the liaison between clients and the development team, creating high-quality marketing campaigns that meet and exceed expectations. This role requires strong communication, collaboration, and problem-solving skills within a fast-paced environment. A bachelor's degree or equivalent experience is preferred, along with 2+ years of customer experience. Affinitiv offers a comprehensive benefits package, including medical, dental, vision, 401k, and generous PTO, and embraces a flexible 'Work from Here' program.

Requirements

• Bachelor’s Degree or equivalent industry experience in marketing preferred
• 2+ years of customer experience preferred
• Attention to detail and error free proofreading skills
• Proficient at using Microsoft Office Word and Excel
• Ability to deliver high quality results in a deadline driven environment
• Troubleshooting skills
• Strong organizational, time management and process management skills
• Data entry with accuracy and speed
• Professional communication over the phone and in person
• Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
• Collaborative in nature and ability to consult cross-functionally with other departments

Responsibilities

• Develop a solid base knowledge of all Affinitiv products and solutions managed by the Marketing Services Team
• Establish strong lines of communication with Client Success Consultant Team to ensure client needs and requirements are met
• Collaborate with internal departments to fulfill contracts and resolve issues as they pertain to the products and solutions you support
• Perform with consistency, efficiency and a sense of urgency
• Escalate problems and issues as necessary through the proper channels
• Understand your impact on the success of the client relationship and consistently exceed client expectations
• Act as a team player and support others toward the success of the team
• Engage team members with professionalism and respect

Preferred Qualifications

HTML knowledge preferred

Benefits

• Medical
• Dental
• Vision
• 401K
• Generous PTO
• Remote work and the utmost flexibility