Mba Intern - Customer Strategy, Insights & Analytics

Summary

Join Catbird as a Customer Strategy MBA Associate for a 2-month semester-based project starting in Winter 2025. This remote position, with the option to work from our Brooklyn HQ, involves partnering with marketing, merchandise, and CX teams. You will analyze customer data to create streamlined dashboards, reports, and insights. The role requires strong data analytics and qualitative skills, experience with analytics platforms, and customer research methods. Compensation is $4,000/month, or students can pursue an independent project for school credit.

Requirements

• Current MBA candidate
• Strong data analytics and qualitative skills
• Deep experience in analytics platforms (Looker, Google Analytics)
• Experience with customer research methods – including coding and deploying surveys, and social listening
• Ability to translate insights into actionable strategies
• A strong communicator who enjoys collaborating with small, cross functional teams

Responsibilities

• Analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following
• Streamlined customer dashboards for ongoing and ad hoc analysis
• Summary of key insights and actions to wider team
• Automated reporting in Catbird’s BI platform, Looker
• Partner with marketing to set up flow for a quarterly customer focus group
• Define additional metrics and tracking to measure Catbird’s retention health and brand heat
• Identify shifts within our customer behavior and relevant actions to drive growth
• Build upon our existing core customer demographics with up-to-date insights across purchase behavior, product affinity, and psychographic data

Preferred Qualifications

• Past corporate strategy, consulting, or CRM experience
• A passion for the Catbird brand and sustainability mission

Benefits

• Compensation: $4,000/month
• In lieu of an hourly wage, students can pursue an Independent Project and receive school credit