Measurement Associate

Summary

Join Hillel International as a Measurement Associate and contribute your data skills to enhance Jewish student life. This fully remote role, preferably in the Eastern/Central time zone, focuses on maintaining data accuracy within the HEaRT system (Salesforce), providing user support, and creating training resources. You will manage user access, support annual data collection, analyze data trends, and collaborate on special projects. The ideal candidate possesses 0-2 years of experience in data management or a related field and a Bachelor's degree. This position offers a competitive salary, comprehensive benefits, and professional development opportunities.

Requirements

• Have 0-2 years of professional experience in data management, technology support, or related fields
• Possess a Bachelor’s degree
• Demonstrate proven skills in quickly adapting to new technology
• Demonstrate proven skills in managing data with precision
• Demonstrate proven skills in troubleshooting and delivering exceptional customer service
• Demonstrate proven skills in thriving both independently and in a fast-paced, collaborative environment

Responsibilities

• Provide HEaRT System Support: Serve as the first point of contact for HEaRT users, responding to inquiries via the HEaRT hotline and case management system. Troubleshoot issues, guide users through solutions and escalate complex cases as needed
• Champion Data Integrity: Identify and fix inconsistencies, ensuring that data across HEaRT is spot-on and reliable
• Manage User Access & Permissions: Oversee user roles and permissions in Salesforce, ensuring seamless access for field professionals. Onboard new users and manage offboarding
• Create User-Friendly Training Resources: Develop instructional materials, FAQs, and best practices that make it easy for users to navigate HEaRT. Organize and lead monthly training sessions
• Support Annual Data Collection: Support the collection and validation of student engagement and financial as well as fundraising data from 150+ Campus Hillels. Follow up with Hillels, answer questions, and address discrepancies
• Analyze Data & Discover Insights: Work with the team to analyze engagement and fundraising trends. Help Hillel leadership, funders, and campus professionals make data-informed decisions
• Track Key Metrics & Boost System Performance: Monitor HEaRT’s performance and user engagement, offering feedback to improve the system
• Collaborate on Special Projects & Data Integration: Work closely with the Associate Director of Measurement to enhance Hillel’s data strategy, integrate HEaRT with other systems, and refine measurement processes
• Support Daily Operations: Provide crucial administrative and operational support related to HEaRT and other measurement initiatives

Preferred Qualifications

• Have familiarity with Salesforce
• Have experience with user training

Benefits

• Receive a competitive salary in the nonprofit marketplace: $46,000 - $50,000 annually
• Receive a comprehensive benefits package that includes health insurance, retirement plan, life, AD&D, and long-term disability (LTD) insurance, flexible spending accounts, generous vacation/sick time, and parental leave
• Receive great professional development opportunities, including mentoring and skill-building within a supportive and dynamic team