Media Research Specialist

Summary

Join Muck Rack, a leading SaaS platform for PR and communications professionals, as a Media Research Specialist. You will contribute to maintaining and growing Muck Rack’s database of journalists and content producers, ensuring data accuracy and hitting metric-based goals. Responsibilities include responding to user queries, collaborating with product and tech teams, and exploring growth opportunities within the team. Success will be measured by response time, requests closed, mastery of internal tools, and suggestions for process improvements. The ideal candidate possesses 0-2 years of professional experience in research or customer service, a keen eye for detail, and a passion for journalism and media. Excellent communication skills and familiarity with various tools are essential. Muck Rack offers a competitive salary, quarterly bonuses, and a comprehensive benefits package including remote work, health insurance, paid time off, parental leave, and professional development opportunities.

Requirements

• 0-2 years of professional experience (research and/or customer service experience, including internships, is preferred)
• Attention to detail and a preference for process and structure
• You love and understand journalism/media and have a background in media, public relations, customer service, and/or research
• Mountains of data don’t intimidate you - instead they make you curious to dig deeper
• You’re a quick study and aren’t afraid to think outside of the box to get things done more efficiently
• Excellent communication skills, both written and verbal - you’re equally comfortable drafting an email, jumping on the phone, and presenting to large groups
• Familiar with the tools we use (i.e. Google Apps, Intercom, Slack, etc.) and can learn to use new tools quickly
• You can’t help but be organized, and you prioritize and manage your time well
• Response time to user issues
• Number of requests closed
• Quick mastery of internal tools
• Ability to suggest ideas for process improvements

Responsibilities

• Grow and maintain Muck Rack’s database of journalists and content producers and hit metric-based goals around growth and quality
• Serve as a “go-to” person for user queries relating to our database and services
• Become familiar with the public relations and journalism industries
• Work closely with product and tech teams to improve our platform
• Explore the many growth opportunities that stem from the responsibilities you’ll have within the team

Benefits

• Remote Work, Forever
• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Competitive geo-neutral pay in the U.S
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development