Research Specialist

Summary

Join Age of Learning as a User Researcher to conduct research enhancing our digital products and gain valuable consumer insights. Design and execute user research studies with participants of all ages, analyze findings, and synthesize insights for stakeholders. You will need excellent moderation skills with children and the ability to rapidly translate study data into key findings for design teams. Impact products by providing clear design or strategic direction; work on multiple projects simultaneously; write for multiple audiences; and represent the user's voice in stakeholder conversations. Experience in user research and product development at fast-growing companies is essential, as is high productivity in a collaborative environment. This role is part of a forward-thinking, innovative, fast-paced team focused on expanding the impact of Age of Learning products.

Requirements

• Master’s degree or higher in a relevant field
• Minimum of 3 years of experience working in user research or user experience
• Minimum of 3 years of working with children (may be combined with research experience above)
• Excellent written and verbal communication skills
• Ability to quickly synthesize key consumer insights
• Exceptional organization skills with the ability to consistently meet deadlines
• Ability to flexibly problem-solve to achieve program goals in a fast-paced environment
• Comfortable working with software and equipment such as dscout, Qualtrics, JIRA, Confluence, Office365, mobile devices (iOS and Android), laptops, and cameras (some training provided)

Responsibilities

• Build strong cross-functional relationships with our partners in product and other organizational divisions, including brand, marketing, and strategy
• Demonstrate leadership and innovation in our research and communication practices, under the guidance of the head of Design Research & Consumer Insights
• Identify clear research objectives based on organizational priorities and develop and execute research programs to achieve those objectives
• Develop screeners for participant recruitment and make use of internal and external participant panels
• Design audience-appropriate research protocols, working closely with cross-functional partners
• Moderate studies with children and adults, using various formats including (remote) prototype testing, playtesting, interviews, focus groups, contextual inquiry, and others
• Design and program unmoderated studies and surveys using leading design research/UXR tools
• Use UX, qualitative, and mixed-methods approaches for analyzing data
• Synthesize research results into clear and compelling presentations to spark conversation, co-ownership, and product impact
• Work with product and other teams on research implications and implementation plans
• Produce other summaries, highlight reels, or resources for research capacity building and other written work as needed
• Author design principles, learning principles, and user experience principles based on evidence gathered across user testing sessions
• Partner with others on the team to manage research documentation, including but not limited to research activities, protocols, highlight videos, and reports and briefs

Preferred Qualifications

Experience with educational products, video games, or children's media is a plus

Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
• A 401(k) program with employer match
• 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions